Pho Sam — Restaurant in San Ramon

I came here because the reviews implied good customer service, and that the food was good of course. So I came in, the place was empty, not a smile nor any type of greeting from the two staff who were there ( a middle-aged man and an elderly man) but I wasn’t bothered. I ordered my food to go and requested egg noddles not rice, paid my bill, but while waiting for my food I realized I might have been overcharged. When my food had arrived, I asked the guy what the tax in San Ramon was, he said 8.25 then I said nicely (with a smile) that my bill seemed too high. He showed me the receipt, pointed his finger on the tax then I noticed that there was an extra $5 charge. I politely asked what the charge was for then he abruptly answered “You ordered egg rolls”. I again answered politely and said ”No, I did not order egg rolls”, but the guy insisted that I did. The elderly man also insisted that I ordered the egg rolls and as annoyed as I was, I still responded politely specially because the elderly man had helped prepare my food. At this point I just said “I did not order the egg rolls but it’s ok”. I took the bag then the guy said that he can remove it. The whole situation of insisting rudely that I had ordered something I did not just made me want to leave the place so I said “It’s ok, we can enjoy some egg rolls tonight”. Driving home I thought to myself these egg rolls better be good. I got home, took a bite of an egg roll and it was a bit soggy. The wrapper inside wasn’t completely cooked either. My sister also gave me that look of disaproval upon having a bite of it. I started serving the soup and I found rice noodles, not egg noodles that I had requested. All these errors and misunderstandings would have been fine, if only they had handled the situation gracefully. I was excited about getting food to go tonight looking forward for a relaxing night. Instead, I left the place feeling tricked and...

DO NOT COME. I wish I read Elle Davis' review before I ordered. First, I used to be a regular customer of Pho Sam... a few years back. Today my sudden urge to eat Vietnamese food made us decide to return to this place and we ordered banh mi and kho (dry noodle). First, the noodle was horrible: the peanuts were stale, making the entire dish taste stale; also, the grilled port bits so so tiny that I cannot use the word "piece" to describe, the port portion is roughly 1/4 of the pork portion of the other vietnamese restaurants nearby and there wasn't enough vege in this kho dish. With a price range similar to nearby competitors, this dish value is FAILED. Now the banh mi sandwich. It was smaller than that of the other vietnamese restaurants; it was dry (not much sauce typically in most banh mi), bread a bit stale, not much vege, at least the meat portion is decent (better than the dry noodle). The staleness was the biggest disappointment. I understand there is keen competition around this area due to increased food options, but there is no excuse of using stale products and cut the portion size but still maintain high prices. This will only drive the customers away. I would not return to this restaurant ever again. I do hope the owner can learn the importance of...

PLEASE -- AVOID THIS PLACE. I'm pretty sure many of these reviews are not genuine. This is the second time I ordered from them. First time, they served me shrimp rolls that had gone bad. I didn't bother complaining because I thought it was a fluke and just one dish had gone bad out of 5. I didn't want to bother. However, I ordered from them again (huge mistake) because the one I usually go to was closed. I ordered vegetable noodle soup, vegetable spring rolls, and chicken rice here tonight and went in to pick it up. First of all, the place is FILTHY (first time going into the restaurant vs. delivery) -- I was appalled. The bok choy in the noodle soup was yellow and wilted, rubbery, and tasted awful (see pic next to jalapeño for color reference). The tofu in the soup had turned and gone bad, and the tofu in the spring roll has also gone bad. I called to complain and the rude owner did not care and claimed there was nothing wrong with the food and hung up on me.

Restaurants with poor quality control like this is how one can get food poisoning. There are better places near by including the one across the street from them. Food is better there and owners are...