Starbucks — Restaurant in Sandy Springs

7 Year alumni of this company, I've performed the job, been a supervisor, coffee master... I know what it entails. Frankly I've had it with this location. My request is so simple and easy that I am dumb-founded by the level of rudeness and resistance I get from the employees at Dunwoody Place, unfortunately, the closest location to my business.

The request is this, to take the Turkey Bacon Egg and Cheese breakfast sandwich and toast it it twice on number 1 instead of number 2 on the oven. Without doing it this way the sandwich is mushy and chewy and quite unappetizing. Maybe it's silly but I hate it like that, and I'm paying for it, it should be made to a decent standard.

There have been multiple opportunities for this location to get this right. The first time I let it slide and said nothing. The second time I parked my car after leaving the drive-through, I walked inside and attempted to address the problem. The young blonde lady inside who received me proceeded to argue with me and talk down to me, telling me that number 2 is the same thing. Imagine her surprise when I told her how long I'd worked for the company and know the difference. She toasted it again, it was right now and other than the irritation of having to deal with a rude, be-belittling brat, all was well again.

I avoided the location for awhile, they have a nasty sarcasm that I don't find to be cute. The employees don't greet you or acknowledge you half the time. The service times are poor, I'm amazed that they've managed to garner 4.2 starts on here, I remember it being much lower and I suspect there's been tampering, maybe employees of the location giving it 5 stars. I also had a friend who was a supervisor at this location, he worked the night shift before he moved on to bigger and better things. He described the employee synergy at this location as toxic.

It been about 3 months but I returned today because I didn't have time to workout, make breakfast, and still be to work on time. I made my request clear as day in the drive through, I asked politely. I then I waited for 6 minutes as the person in front of me was handed "one" drink. I received my sandwich which I of course checked and once again it was not heated to my specifications. I asked the drive through person about this and the sneer I got, oh... I wish I had a picture, it would be meme-worthy, maybe even viral. She then stated she didn't know anything about it, and asked her co-worker who approached the window. Oh, the curly haired blonde girl who argued with me the last time I came in (hello again!), the drive-thru girl with the "pretty smile" asked her, "did you toast this twice on 1?" She responded yes (an obvious lie when you know the difference) and immediately turned away, no attempt to rectify. The girl at the drive-thru said well she did it that way and then ignored my response as she took the next car at the intercom.

Amazing that these people keep their jobs, I've seen some great employees lost and some terrible ones promoted. In this district in general there seems to be a history of this even back when it was David Schrecks. Lying seems to be ok, and being rude is fine as long as your the apple of your managers eye. I will be contacting the area, I will go as high as the regional if I must because this quite frankly is a compound expletive.

Had I the time I would have walked in bought a second sandwich, watched them and compared the two. Surprise I wasn't provided a receipt either, but I'll catch them either way, maybe tomorrow morning or next Wednesday for the sheer principle...

When I first moved to the area, I used to love this Starbucks, until I encountered the customer service nightmare known as Mary. Initially, she was pleasant. However, that came to an odd standstill whenever I would ask her for a bag after she would attempt to hand me my multiple food items on a tray. Now, I don't believe that politely asking for a bag when one has purchased multiple food items is the definition of an unreasonable request, but she sure made me feel like it was. It got to a point where I would notice and feel her entire demeanor shift when she had to deal with me. I would even notice subtle micro-aggressions wherein she would clearly communicate to her coworkers that I was a difficult or high maintenance customer, because they would almost always hand me a bag after speaking with her.

This morning, lovely Mary took her unpleasantries to an entirely new level of petty unprofessionalism. After waiting in a considerably long morning traffic drive-thru line, I pull up to my turn at the intercom. For the FIRST time since I started frequenting this Starbucks location, I sat and waited at that intercom for at least 10 minutes. Radio silence. When an employee finally came on to take my order, it was, you guessed it, lovely Mary. There was no usual standard, "May I have your name?" greeting, because she clearly did that intentionally, as I'm certain that as much as I have visited them, she knows my car and who I am, nor was there any apology for the long wait - again, because that was clearly intentional to get me to drive off or have some other inhumane reaction.

I don't typically take time out of my day to write reviews, especially not negative ones. However, I have given this Starbucks a considerable amount of business and deserve to be treated as such. I never disrespected any workers at this location. I have always been polite, but I guess my only fault was being too high maintenance in asking for a bag to place MY food items in that I paid for. If a customer asking for a bag bothers you, Mary, then at the very least, you should NOT be in the customer service industry. Hopefully, your manager sees this and rightfully reprimands you. If you are the manager, watch out for Corporate. Change your passive-aggressive attitude, because it reeks and could cost you your...

Went to this location to get a variety of muffins etc. for a huge Corporate visit. It was pretty steady, as all breakfast/coffee shops are in the morning. We had a large order and was in a rush, again as "ALL" of the working class is in the morning. We got back to the office to discover we were given 1/2 of our order?? Okay, things happen, not a biggie. Here's the problem......Corporate is arriving, we don't have enough to serve them, we call this location, speak to a very argumentative sales associate, finally get to the manager on duty "Ronald" and he says they will not bring the items to us, ok...understood, but you can get your money back if you come back. Sounds Great Right!? WRONG......get there and he says, "I would NEVER offer to give you your money back and give you the product as well"???? Please somebody tell me what's wrong with this picture..... You DID NOT give us all of our food, we have to COME BACK in the rain, LEAVE our Corporate guest and you refuse to give us our muffins as a complimentary gesture for YOUR screw up??? Worse part, is he stated that his sales associate should not have argued over the phone with us, however Ronald, YOU did the exact thing you spoke against. His argument was..."I handed you two bags and said your muffins are coming right out". he also proceeded to tell me that it was NOT his fault that we DID NOT hear him say that???? WOW! Were a very large Management Company that patronizes this location often and it's not like we were looking for hand out, just a little of accepting responsibility for YOUR mishap. You should NEVER hand anyone part of their order in a busy environment. Here's how it should go Ronald...."Maam/Sir, we are waiting on your muffins and your order will be right up" Real simple. However, live and learn, great customer service just doesn't happen as often as we like it to in this world anymore. So this is why we went to Publix, got all the pastries and it was a great morning with Corporate! Thanks Ronald for showing us where we need to start going when Corporate...