Jimotti's Restaurant — Restaurant in Sanford

2nd time and last time. Disappointing and overpriced for portion size and ingredients added (including amount of broth).

The first time I tried this place out, I was excited because it is fairly close to home and even more close to work. I felt like ramen (which I do quite often) so I got my usual, Tonkotsu ramen. I also ordered grilled yellowtail body for my partner. I arrived and picked up my bags and thought they’d felt unusually light for what I’d ordered but I didn’t think too much of it. We finally sat down to eat, back at our room and the fish was not only over-cooked, dry and flavorless, it was severely small for a $20 fish order. It came with a TINY side salad, that was put in the same box as the fish which obviously wilted the leaves. My ramen, I thought was small for price and skimp on ingredients (vegetables and noodles). I was also annoyed that only HALF of 1 egg was used. But that’s just me.. Again, let’s consider price vs. portion size. I figured with inflation and possibly bouncing back from this, may have reflected in this and decided to give it a go again when the moment arose.

That was a few months ago. Fast forward to tonight, where I ordered 3 Tonkotsu ramen, 1 with a chicken replacement, and edamame. I open my container and I see mostly noodle, almost no broth I go for my chicken and it’s what I can only describe as 2 chicken blobs, wrapped in foil. But I’m hungry, fresh off of work, on my Friday, so I eat it anyway. The noodles are overcooked/soggy and my 1/2 an egg looked like it had been sitting somewhere in the open, for hours. My edamame is very obviously in its beginning stages of spoilage, seeing as the white fur spots looked like they were boiled or rinsed off, and there is a slight slimy texture inside, if they are not fresh, or at the least stored properly. I ate a few, my daughter ate a few. I’m tossing the rest. 1 Tonkotsu order was for my daughter, 1 was for my nephew. I introduced my daughter to ramen a while back and she fell in love with it. She took a few bites and set the mostly uneaten container back down and didn’t touch it again. Low and behold, the noodles are soggy and the broth is obsolete. I’d say 1 actual cup, at BEST. Although the best looking batch, my nephew, thank goodness, ended up being too tired to eat his.

I passed the order up, the night prior, for fear that I would’ve been cutting it too close to closing time after my shift and didn’t want to risk being served subpar food. I figured a Wednesday would work out better, since I’d had a few items to order and there was supposed to be an incentive (according to the home page of the website) of 20% off. I’d hoped that they were still open and just my luck, there was a couple, still dining in. With about 45 minutes until close, I ordered, and was taken aback when the hostess said “about 5 minutes.” I just knew right then… -__- I’m willing to overlook the presence of children because it’s a family owned business and genuinely not a big deal, especially considering culture. However; needless to say, the Wednesday ramen dinner discount was not added, I’ve received overcooked noodles for ALL 3 orders, outdated edamame, and disgusting chicken. Disappointed is not the word I want to use right now, after paying the amount that I did but I WILL say, the broth IS very flavorful. That has been my only compliment, alongside hospitality, from the hostess, with both...

Never have I been treated so poorly by a restaurant. We ordered a ramen dish that was super sweet, the menu says "little sweet" but this tasted as sweet as pure sugar, almost like simple syrup was added.. We had a couple of happy hour appitzers that were pretty good, but could not eat this and sent it back after only a few bites. When we told the server we didn't like it, he didn't say anything other than "what do you want me to do about it" we said well it too sweet to eat it, he said "right, it says on the menu it's sweet, I responded with it says "little sweet" which is not representative of the dish" he asked again what do we want him to do about it and my wife said send it back, he picked it up with an attitude and walks away. When the check came, the dish was still on the bill and we asked if there was any way to have it removed because we didn't like it, and here's where it gets good.... He said no, we can't remove it because we've already used the ingredients, and we responded by asking to see a manager, he yells for the chef from the dining room who comes charging out looking like he's ready for a fight.... He says "What?!?"..... That's it that's all he said, so I asked is there any way to have that dish removed. He at this point starts yelling, says NO!! YOU ARE THE CUSTOMER, WE MAKE, YOU PAY!!! I responded with you would rather fight over a 10 dollar dish than have a satisfied customer, he said... still yelling, YOU ARE STUPID CUSTOMER, AND I DONT CARE IF YOU EVER COME BACK, YOU PAY FOR THE MEAL.... I responded with, or I just leave and won't pay for any of the meal... He again said, you're a stupid customer, leave, I said seriously, youre gonna lose a whole check over one meal? And he just kept repeating that I was a stupid customer so we walked out. Never in my life have I never walked out on a meal, and I was happy to pay for the items we ordered...

Eat here at your own risk, if you order anything you don't like too bad! They don't care about...

DanDan Ramen - 4/5

Miso Ramen - 4/5 sometimes, frequently the pork is prepared poorly and resembles licking the underarm of a world class athlete after the competition of their life.

Pork Gyoza - somehow less flavor than the gyoza from Enson market frozen section.

Sushi - an uncanny resemblance to publix day old sushi.

Takoyaki - ball of mush with grizzle in the center seasoned with powerder seasoning that dries the roof of your mouth instantly.

Yakisoba - dehydrated rice noodles with a splash of water to make them slightly tender, then empty a gallon of soy sauce into the pan.

Regular staff customer service - 4/5, they are generally nice and don’t normally mess up anything on orders.

Owner customer service - 0/5. The owner of this place gives you an authentic pre WW2 Japanese experience. Extremely entitled and incredibly rude to women. I placed an order over the phone totaling over $100 and gave my card info to the nice woman on the phone. I asked my sister to go pick up the order since it had already been paid for, this was my mistake. The owner refused to honor the transaction and threatened to call the police since she was not the card holder (whatever, I understand). So I rush out the door to show my ID and card. I arrive at the establishment to be told that my card is illegal (not sure what gave him that idea, again whatever, I’m hungry and I like the Ramen here). While his staff rung up the order again so they can swipe my card to ensure its real, my sister suggested that the reason the name on the card did not appear below the signature line was due to it being manually entered over the phone, the owner then says “I’m not talking to you, I’m talking to him, you are not legal”. Finally I pay, leave a 20% tip, and go home to eat my now soggy Ramen. I would love to say I am never going back, but I need to find an alternate Ramen spot before I write this place...