KFC — Restaurant in Sanford

What has happened to KFC over the years? Are they purposely trying to go out of business, because it seems like customer service and food quality just continues to get worse and worse. This location:

Was told that I had to order via the kiosk only. But if you had to pay cash, then they would take you at the counter. (Saw this happen with a few customers and the workers just seemed so inconvenienced by this. Waited for my order, and another customer that ordered after me, was given my order. Thankfully he was also dine-in (even though ALL orders are given as to-gos in bags and seems KFC has gone away from using dine-in trays like in the past). When she asked “who is (insert my name)”, she was surprised and didn’t realize I had ordered - even though she was the one that told me to use the kiosk 🤯 When ordering from the kiosk, it was not apparent how to order either original or crispy with the combo meals, so I was given original. I remember always being asked from a person if I wanted one or the other. Got to see a little bit of a dinner rush and witness a Hispanic family of 6 walk out after being told to use the kiosk and that they do not take orders at the counter - after a customer had just finished paying with cash, and the customer before that had placed a big family order with the young lady at the counter. So it seems they are picking and choosing when they want to take orders in person or having people use the kiosk. Some of these changes are not 100% on the actual store employees, and being directed by corporate. And that’s part of the problem. Because corporate doesn’t give a damn about their customers and employees, it’s causing the employees to just do enough to collect a pay check. It’s so sad to see businesses that rely on customers money - to not actually care anymore. I won’t be surprised if KFC ends up going out of business in the next couple years unless they make huge changes and increase the quality of customer and...

I come here quite often. In fact, we used this facility for our Thanksgiving lunch. And I worked with the general manager which proved to be very Good with performance, the food came out on time. Our employees were quite happy.

However, every time I come here for lunch. I order a 2 piece dark meat only with fries or mashed potatoes and a drink. every time I order a 2 piece meal. They hand me and charge me for a 3 piece meal. On this occasion, The cashier became argumentative and swore up-and-down I ordered a 3 piece meal. I have never ordered a 3 piece meal. I always order a 2 piecemeal. a 3 piece meal is too much for me to eat and I end up giving the piece away. I'm so sick and tired of getting a 3 piece meal when I order a 2 piece meal for the cashier's to be argumentative with me. All you have to do is fix the order to what I ordered, which is always going to be a 2 piece meal. Try to get it right. It's getting exhausting coming here. Which I always have to go elsewhere to Popeyes because they get it right, even though they're...

Customer service on this Location sucks. There just rude

Wrong Order plus it was cold “yuck” and I didn’t get what I ordered. Wont be the first time.

So i went around 8:40PM on a Friday nite. and ordered my 2 piece Crispy breast/thighs with Mac n cheese n corn

Then at the Window they told me to park so I waited 10min, no One came out to give me my food so i went inside N apparently they gave my food to someone else, And the lady Never Apologize. Then this Fast food closes at 12 Midnight right?? But by 9ish PM there out of chicken supposedly n they Only got Drumsticks which is BS im sure.

I went around 10:40ish and they said that they are Temporarily closed, so curious to know the reason since its always something about this fast food “so shady place”

Why would Open the fast food place to ‘say its temporarily...