Tropical Smoothie Cafe — Restaurant in Sanford

I love tropical smoothies however the services has been going down. The last three visits were horrible and is the same girl she gave me my bowl and went back inside to ask for a spoon and said what? With an attitude and the guy grabbed it and said sorry for her. Second time they forgot the spoons and the straw. Today Saturday I went around 11 and the dude was very polite and did my order in like 2 minutes however when the blender stopped the girl in the back (same one that gave me an attitude the 1st time) asked him for help I think she thought he was doing nothing because she ask him for help with some boxes that did not look heavier but whatever he helped her and saw him putting all the stuff were it’s supposed to go and my snot this was there in the blender now for 10 minutes. I usually don’t say anything but had to speak up and say “hey I’ve been waiting” he apologized and said he forgot I would not have gotten upset but I waited for 10minutes and my smoothie was out. I would stop going to this location but sadly is the...

Visited Tropical Cafe this morning for the first time. Did a curbside order for 2 Santa Fe Quesadillas. My food was brought out to my car by a really nice young man. I don't remember if I selected a fruit but I got a banana for one of my fruits, the young man who was walking to the immediately turned around upon hearing the store door open turned around walked back to the front to assist me and pleasantly switched out my fruit for an apple instead. There was another young making the smoothies and he too was attentive and acknowledged me coming back into the store. Great experience because customer service is very lacking in food service The Santa Fe Quesadillas had a good flavor. 1 piece I bit into didn't have much chicken but I got one from the other one that did have sufficient chicken and it was really good! The smoothies were excellent! Their kaleslaw was good also. I will definitely be returning. Fingers crossed that this type of service is consistent, would definitely be one of my new...

⭐☆☆☆☆ — Very bad experience

I went to Tropical Smoothie to order a burrito, and the experience was very disappointing. The employee who helped me was alone and clearly overwhelmed with many orders. Still, he charged me and kept working as best as he could. A few minutes later, another employee came out from the bathroom. Instead of helping, she stayed outside having a long conversation with a friend while the young man continued handling everything by himself.

It wasn’t until he directly asked her for help that she finally stepped in. After that, my burrito was made in a rush and poorly put together. By the time I checked it — already 10 minutes away driving — it wasn’t made the way I ordered it.

The service was very poor, and the atmosphere felt disorganized and unprofessional. I really hope they improve their staff and customer service, because this kind of experience doesn’t make you want...