McDonald's — Restaurant in Santa Ana

FIVE ⭐️!!! Here’s my story: Saturday 2/25 from 10:20-10:59AM I showed up at my local McDonalds, in line w another 20 ppl and full drive thru. I ordered via the Kiosk and waiting for my breakfast burrito meal, but GUESS WHAT they were out of burritos and no one told me until after waiting 10+ min for my meal. cancels & walks out I ONLY eat the burrito meal from McDonald’s nothing else.

Now, I GPS the closest McDonald’s, & keep in mind at this point it’s 10:40 (times ticking 🥲). I arrive to the following McDees at 10:47AM and to my surprise, after waiting in line, I’m told once again they’re out of EVERYTHING except the biscuit (wtheck?) . I ask the employee if this is all McDonald’s and if they could call another to ask if they had burritos, she refused and said bye good luck. 😑

I run out, it’s 10:50AM and call the first McDonald’s that pops up on my maps. A lady by the ñame Mireya answers and tells me they do have the burritos, I said thank you and starting driving. I’m 9 minutes away to exactly arrive 10:59AM. I tried to online order and I was less than a mile away and it wouldn’t let me click “IVE ARRIVED” therefore my order wasn’t going to be made before breakfast ended.

I call again when I’m a minute away. Mireya answers, I’m explaining the app won’t go through and she confirmed nothing’s in their system. I kindly asked if she could help me out, and you know what she said ???? “Yes no worries! What do you want just the burritos and hash browns? Come on in when you get here I’ll make sure my staff has some ready for you don’t worry” 🥲🥲🥲🥲🥲🥲

I arrive and I’m speaking w cashier I explaining Mireya said I could order my burrito meal (it’s 11:01AM) & she goes and confirms w Mireya, Mireya speaks to me confirms my order and they made my food 😭😭😭🫶🏼

Big thanks to MIREYA for going above and beyond for the customers. I was craving this so bad and it literally made my day ✨

Thanks Mireya you’re amazing girl and you’re noticed!

I’ll be driving further to this McDonald’s because I know the staff is awesome.

Ty for reading my 3...

Worst, rudest, most incompetent management and staff ever experienced. Went to drive through to pick up 2 apple pies for my sons. After ordering, the car line literally did not move an inch for 15 minutes. I had to call the restaurant to find out what was going on. The woman on the phone's response was simply "Sorry, we are doing the best we can - we are understaffed." No way to pull out of line to leave. 20 minutes (!!!) later at the window, the girl at the window says, sorry, we are out of apple pies. Then she says they have 1, not 2. Then "manager" comes out, says they have no apple pies, then says they do have 1. Then they leave, come back and say it will be another 15 minutes for apple pie! Ended up giving my son a cold apple pie after 1/2 an hour. Service has been bad here before, but this raises it to a whole new...

everytime I come here it doesn’t matter how much food I order I always get 1 sauce. Just ONE! I usually like to get 2 or 3 sauces because why not?! Today I heard one of the managers telling her employee after I asked for another sauce “Well we don’t have more sauces” and she even proceeded to ask what I had ordered. Why does it matter what I order just give me the condiments that I asked for. It seems like a Manager’s problem on why they don’t have enough condiments maybe they should do their inventory checks more often and give the costumers at least 2 sauces and not just one. Now I wonder what they tell their employees because the girls face seemed afraid when she was...