Chipotle Mexican Grill — Restaurant in Santa Ana

Ordered a bowl and asked for half chicken half steak. I got a mediocre amount on both and as I was saying something about it the next guy recognized it and added a little more chicken. I finished saying what I was saying and the guy took it the wrong way and barely put any salsas, cheese etc. I literally asked the guy to put more of the same salsa 3 times. I don’t know why didn’t walk out then but I should have. I ended up getting the portions I thought was normal but I had to keep asking for more like it was a game. These employees are way too entitled, time to clean house. I won’t be returning here, too much food in the area to deal with brats a corporate...

Alejandro the manager on shift is horrible with 0 customer service skills. I feel bad for his staff. The cashier made a mistake on transaction (it’s not her fault mistakes happen) instead of correcting mistake. He wanted me to charge my card AGAIN because of a chipotle side. I had a reward the cashier just didn’t scan but my card charged the entire meal. As a manger bro just let the chipotle $3.22 side go? He had an entire line of over 6 people on an afternoon at 2 pm. He then proceeds to tell me “I’m leaving it on the house” LOL nothings on the house I had a reward for it and paid already for my meal? I’m not going to pay AGAIN for a mistake YOUR...

Won’t ever be going to this location again. Big fan of Chipotle and usually a fan of their customer service, just definitely not at this one. They seem to usually be in bad moods and rude. I would go there 1-2 times a week and it was always the same. I always tip if the service is deserving and I gotta say, I can’t remember ever tipping once at this location, I always just want to get out of there as soon as possible because the awkwardness of how they treat you. Lastly, the portions at this location are laughable. Im not going to keep paying average 15$ for one person for one bowl and some chips when they give you small...