Wendy's — Restaurant in Santa Ana

I drive alot for work. I am always looking for a clean bathroom, a good cup of coffee and nice people. I got 2 out of 3 at this Wendy's. The bathroom was nice and clean. I felt privileged to whizzz in their toilet. I order a cookie and a cup of coffee with 6 cream inside. This is my second time and second Wendy's location that I ever visit. The first location was wonderful. These 2 ladies must have been upset that they were working on a Sunday morning. When the cashier gave me my coffee I looked in it the tiny hole in the cup and asked if the cream was already inside. She sniggered at me and said," ah, no. She's going to bring it to you". With a bit of negativity. I am used to McDonald's I go there daily. They put the cream inside of your coffee. In fact that is how I ordered here. She could have explained that they did do that here, that I had to pour my 6 little creams in my own coffee. The girl brought me 8 little cream cups and put them on a tray for me. I gathered them I to my pocket and walked to my car. I orginally was going to sip coffee do some computer work and then after finishing that, I was going to order lunch. Well I did not feel welcomed so I walked to my...

Wendy’s at 1737 E 17th St, Santa Ana, CA, is a stellar spot for fast food done right. The food is consistently fresh and packed with flavor, from their juicy, never-frozen beef burgers like the classic Dave’s Single to crowd favorites like the spicy chicken sandwich, which delivers the perfect kick. The fries are always hot and crispy, and the Frosty—whether you go for chocolate or vanilla—is a creamy, indulgent treat that never fails to hit the spot. Their salads, like the Taco Salad, are a great option for a lighter meal without sacrificing taste.

The service at this location is exceptional, with friendly and efficient staff who keep the drive-thru moving and ensure orders are accurate, even during peak hours. The restaurant is clean, well-kept, and has a welcoming vibe, making it a great stop for a quick meal or takeout. The Wendy’s app is a game-changer for easy ordering and scoring deals through the Rewards program, and the value menu, including the 4 for $4 deal, offers unbeatable bang for your buck. This Wendy’s location is a reliable go-to for delicious food, fast service, and a great experience....

I was in the drive thru earlier this morning around 1015. I ordered 2 breakfast sandwiches, both with no cheese sauce and no meat...to my unwelcome surprise, I get my order home and see that both sandwiches came out with EXTRA cheese sauce and sausage patties. I tried calling back to the store to inform them that my order was wrong. The phone rang several times before someone finally picked up and he was very rude. I asked for a manager who pretended to be a manager while asking me to repeat myself over and over again, putting me on hold and then she actually hung up on me.

Look, I know the food was inexpensive but thats not my point. Im in the hospitality industry as well, and I'd we get it wrong (sometimes it happens) we need to do our best to recover the customer/guest in that situation and thr very first thing we should be doing is apologizing with sincerity, LISTENING, and asking what we can do (within reason) to make things right! If you we aren't doing this, then we are not doing our jobs.

This was an okay experience that turned...