Chipotle Mexican Grill — Restaurant in Santa Clara

I have ordered: "Guacamole Kids Quesadilla". I picked it up and it was on time. This time, no delay. However, when I looked into the bag, the chocolate milk and chips were missing. Typically, I dont bother to look into it, as i expect it would be accurate. However, I got hit twice earlier. I went home to only realize that chocolate milk is missing. Then I had to drive back to pick it up. So, this time i checked at the store and realized these missing items. Once i pointed it out, they have given me the chips and milk. Now, when i come home and when my daughter opens her meal, she has a tortilla ( not Quesadilla). There is no Guacamole. Have attached the picture of the order and what was in the bag. At that point it was already late and was frustrated enough. I didn't have any more patience to drive back to the store. But all the last 3 orders have had issues with the accuracy of the order. And 1 of the 3 last orders were very much delayed.

update 12/22/2020: I have ordered today again. This time: I asked the person is everything done and put in the bag. He was confident and said yes. Then right in front of him, i opened the bag. Yes you guessed it right. there was a missing item. It is the chocolate milk missing.

The food is fine and no chipotle near by. So, I may go back and order. But, every time I am going to check it right there. This is another reason, why i go and pickup rather than ordering on Uber eats or similar service.

update: 3/22/21: Repeat of the same experience when i ordered last week. milk and chips on the kid meal were missing. Now that i am aware of these issues, I check before I pick. If you order, please always check it at the store and get it corrected. 80% of the time, they had it incomplete. the sad part is they...

So I was here tonight for my dinner. At first I was enjoying the good then suddenly a plastic was IN my food. I almost took a bite. Good thing I looked first before I put it in my mouth. This just RUINED my dinner. I went to the cashier wanting to talk to the manager. The cashier name Veronica with tats on both hands state why? So I reiterate my question, I want to talk to the manager? Finally, Veronica called the manger, she came out and was apologetic and stated "will return your money". She asked for my receipt and I gave it to her. My receipt stated I paid CASH. Veronica on the other hand did not want to give my CASH back. She asked for my CREDIT CARD, and I said why do you want my CREDIT CARD. I PAID CASH. Veronica asked me the second time for my CREDIT CARD. Why would I want to give my CREDIT CARD. I believe she is trying to CHEAT or STEAL from me. Chipotle was in the news 3x DUE to E Coli infection and contamination of food in California alone. Chipotle was closed for two days to REeducate the employees, regarding washing hand and other preventive measures... DO NOT EAT AT CHIPOTLE PERIOD!!!... Veronica you need some education on how to handle customer service no wonder why you are...

I usually try not to be that guy and write reviews, but as someone who used to be a service manager it's pretty sad to see how the quality for Chipotle has gone down overall.

The lobby: As you see from my photos the lobby was a mess as I sat and ate my food. I sat here for about 15-20 mins during non peak hours(it's 4:30) to see if the cashier or manager would clean and tidy up. They could be using this time to restock, clean, and getting ready for the dinner rush.

The food: Chipotle is pretty consistent. You really can't mess up the recipes too much, but the chicken and guac was missing salt.

The bathroom: The pictures tell the story.

The employees: Youthful and friendly, but yet seemed tired and annoyed.

Like I said previously it's pretty sad seeing a company that I used to enjoy eating at and love working at digging it's own grave. It's not just this location, but all Chipotle locations I have been to in the previous months. Hopefully they can find the root of their downfall and turn...