Chipotle Mexican Grill — Restaurant in Santa Clara

Food & atmosphere as expected at Chipotle.

Reviewing specifically due to service at lunchtime. The servers move too fast and don't actually hear what you are saying you want. Too much pressure to move the line forward, adding food before I've even got the words out of my mouth. Unacceptable really, taking advantage of the fact that customers don't want to hold up the line to correct their orders. It's more important to get our orders right than move the line forward.

EDIT: the meat portions at lunchtime are not up to Chipotle standard, and then they had the audacity to ask me if I wanted double meat because I asked them to increase it. Avoid this place if you can, the only reason I come back is because there aren't many other good options near where I work.

EDIT2: I still come here because it's around the corner from work, but I've now had my order taken by someone at least 4 times at this location, clearly they need a better system to verify that the correct user is taking the pickup orders. This is...

This is my go-to lunch spot, as it’s conveniently located near my workplace. I’ve never had issues with the food’s quality, but I’ve consistently found the serving sizes, particularly the protein, to be lacking. It’s become apparent that they often skimp on the protein portions. There have been moments when I was taken aback by the scant amount of meat provided, leading me to opt for a double serving. However, even with the additional order, the increase feels more symbolic, akin to an extra pinch of salt rather than a substantial doubling of the meat. The protein servings hardly fill the spoon they use. Yet, this will likely continue unless a new, convenient alternative opens nearby. As I write this review while eating the same dish from Chipotle, my frustration with their stingy protein servings grows. Despite this, I’ve always found the food quality satisfactory. The service varies, with some staff members being pleasant and others less so, but that seems to be a common theme in many places...

I used to like this chipotle but their service has declined so rapidly that I've decided never to come here again.

The problems began once management started placing hiring pamphlets in spanish around the store. Clearly they are hiring employees that only speak spanish and now none of the employees working with customers speak English. These employees frequently misunderstand orders and make mistakes. For example, they know key words like "brown rice," but they don't know what "A little bit of brown rice" means. Not only this but several of them have nasty attitudes. Instead of saying "Hi, what can I get for you?" they stare at you blankly and wait for you to say something... Because they don't speak English.

How can a business expect spanish speakers to serve English speaking customers? My only guess is that the boss wants maximum profit with minimuim effort, and so he hires the cheapest slave labor he can find.

Hopefully the owner does the honorable thing and...