Meet Fresh Santa Clara — Restaurant in Santa Clara

Well, my streak of perfect reviews ends here. I only really come here for milk tea, as I'm not really into boba. They do serve a large selection of desserts here, but I can't really say that I'm into them either, because they all involve that gelatin texture of which I'm simply not a fan. Maybe my review would be higher if I tried other things at this location, but this review is all about the overall experience.

Meet Fresh is in the Rivermark shopping center, which is a pretty good location. You can find a lot of other places to eat and drink here, including Pete's around the corner, so this put a lot more pressure on them to me perform.

The selection of milk teas is pretty broad here, but I went with the traditional so I can compare it to other venues. The regular order comes out a bit on the sweet side, so I would have to recommend ordering a drink with half sugar. As a side note, I've had traditional milk tea here on three occasions, and the former recommendation came after a couple of attempts to get what I really wanted.

The real drag on the entire experience is the ordering process. Everyone orders from the automated machines, but the touch screens have sensitivity issues. Sometimes it can take two to three presses of a button before the screen finally registers your selection. It really just ruins the entire experience because that's how it starts. Anything after that is really the process of recovery.

I can't handle this place a solid recommendation, but if you're in the area and are desperate for boba, it's probably...

We live in the neighbourhood and this used to be our go to place for desserts/drinks after our walks etc. We have also noticed the decline in their service perhaps they are just understaffed but on our last visit on Aug 31st, we had to wait for almost AN HOUR just to get our orders of 1 Shaved Ice & a Drink. From just 3-4 customers in front of us to a crowd of people in the store, all waiting for our orders! My husband was frustrated because of the very long wait, was thirsty(he just wanted a drink!) and had our 2yo toddler already getting impatient. We left without our order and walked to Cold Stone, got ourselves ice cream and shakes instead. And guess what…. We received a text frm Meet Fresh that our orders were ready only AFTER we finished our ice cream and walking back home! Just look at the photo I attached, they received our order at 18:32 and our order was only ready at 19:21!! My husband said we’re never going back to Meet Fresh. The last time we were at their Cupertino store was the same! We only ordered 1 drink, ONE, and had to wait more than half an hour! We almost left before our number were called! They really need to have a system that is efficient since they’re serving not only drinks but tons of desserts as well as...

The staff attitude was really bad. I placed order online right before I got there. I checked with the staff to see if they are making my order (because last time they forgot my order and let me wait for over 30mins). The female staff said "Come ask us only if you got the ready message). There is like one order order before me, after 20mins wait, I just went to checked with staff to see how is my order. She saids (the same staff) "Do you receive message??" (with cold attitude again). After about 28mins wait, finally I got my order. But I didn't see my sweet potatoes add-on. I checked with the staff, she said they mix the my mini taro ball and sweet potato ball together in one small cup. Since I usually order twice a week and they always separate my add-ons in different small cup. I said as I know, they are suppose to put in different cup. The staff said " There is no SUPPOSE!" This is exactly what she says. I have no idea what happened to her and why she gave...