Tong Soon Garden — Restaurant in Santa Clara

To start off, the food was terrible and under seasoned. The only good thing was the egg rolls and house chicken. However, when we got the house chicken last year it was boneless (without requesting) and this time they gave it bone in and when we asked our server why the change, she said we have to request it to be boneless (even though it wasn't originally like this), so why would we know to order it boneless? She didn't replace it at the end.

Next, our server repeatedly asked if we wanted the water she placed on the table for each of us cause we didn't drink it. She said that if we weren't drinking it to tell her immediately so she could take it away. So I don't get if there's no free water or we are expected to drink it right away?

Finally, to top it all off, I felt that she deserved no tip as she was rude to us throughout our meal and the food was extremely bad. I've been to this place enough times to know that this experience was extremely underwhelming. During billing, she said she didn't add 18% service charge which I assumed meant I could tip how much I want. She proceeded to chase me out of the restaurant saying I hadn't tipped her. She even brought another customer and explained to him we hadn't tipped her?! We explained to him that the service was so bad and that was our reason for not tipping her. She brought us back to the billing counter and said she'd tick the 18% tip box if we didn't tip her (um, which is totally illegal??). After explaining to her the reason for lack of tip we tipped her a little bit, and she continue to yell at us. This is completely crazy and unacceptable. If she wanted to she could've added the 18% to our bill but didn't want to, so I believe it's acceptable to tip how much we think is fair for our experience. The fact that she ran out of the restaurant and yelled at us in the middle of the restaurant was weird. She could've made our experience better from the start and she didn't.

Although I used to love this place, I will never be going back here because of the terrible food...

I wish I would’ve filtered the reviews to “newest” instead of most “relevant” because then I would’ve avoided this restaurant! I had a very similar experience to another reviewer here. This was my first time trying this place. It was near me and seemed to have a lot variety. I checked THEIR website for menu and prices and called my order in for pick up. I ordered 7 items and didn’t think to ask for a total because I assumed their online prices were accurate! When I arrived to pick up my order I had what i thought was some sort of sense of what my total would be based on the online menu prices. Instead my total was double from what I thought! I could’ve understood a $10-15 discrepancy but not DOUBLE! When I asked the woman about the total and showed her the online menu on my phone she said it was 10 years old! I’m sorry what? If you know your menu is inaccurate wouldn’t you fix it as business???? Not only that but the receipt was not itemized so I had no idea what each item cost. I paid for the food because I had family at home waiting to eat and I was hoping the food would at least be good. It was not. The only item that had flavor was the string beans. Everything else was flavorless.. we had to add sauces and seasoning to make it taste somewhat decent. I will not be eating here again nor will I recommend it. The one star is for the woman saying they made an exception for me for one of the menu items she said they no longer make but...

1st time trying this place because they're open a bit later than others near me. Checked their website for menu and prices. Called an order for carry out, ordered 2- 6pc potstickers, 1 General Tsao Chicken and 1 Honey Walnut Prawns. Assuming the prices on the website were accurate, I didn't ask for a total over the phone. Should have been about $34-$35 plus tax, according to the website prices. When I arrived to pickup my order, the older Asian lady said $71.80... ?? In semi shock I said aahh.. that doesn't sound right. She showed me a menu with prices, I said that's not what your website says. She said those prices are over 10 years old. Ok, well I'm pretty sure that's not MY fault, definitely False Advertising/Illegal in some way and COMPLETELY RIDICULOUS!! my receipt was not itemized so I'm also very sure a "Gratuity %age" was included secretly. Typically, whatever type restaurants across the country, have a policy statement (somehow), stating "Parties of 4-5 or more" will have a 15-20% Gratuity automatically included in the final bill. DINE-IN ONLY! THAT DOESN'T APPLY TO CARRY OUT ORDERS! You did NOT serve me throughout my visit!

BUYER BE AWARE!! If you don't care about being ripped off, that's on you.

Not to mention my food was very "Sub-par". Will never go there again and will continue to tell everyone I know. Honestly wish there was a NEGATIVE 1-5 rating...