Chipotle Mexican Grill — Restaurant in Santa Clarita

I used to be a regular at Chipotle. However, after getting food poisoning twice the past couple of years, I decided it wasn't worth damaging my health. The problem is...I loved the taste of the food in the old days. So, I became a rewards member again and received an email for free guac for my birthday. Today, I visited your restaurant. There was only one person in line, so my order was taken fairly quickly just after 5 PM. However, one female employee was doing it all. I ordered a chicken burrito bowl with a flour tortilla heated on the side. She had to scrape the bottom of the pans for the white rice, chicken, and sour cream. Why is that, with the dinner crowd on its way? And, my bowl contents tasted like scraped, burned remnants. A third of the dining tables and portions of the floor were filthy with smeared scraps of food, guac, and/or sour cream. Are you telling me that, during the slow gap of time between lunch and dinner, not even one employee was available to spend 15-20 minutes cleaning the area for future customers? Where is the County Health Department on this? When I left, that same female employee was still alone to fill the orders and take payment....only now, 12 folks were in line. I felt so sorry for her (and, those trying to be patient in line). Honestly, I don't understand the Chipotle customer service collapse. The good news is I haven't gotten sick from my meal tonight (well yet, anyway). But, I don't see why I should return. There are too many other options in the fast casual world. Rest in peace, Chipotle. Thanks for...

I will never go to this location again ...its the closest to me but I will drive out of my way just to avoid my disappointing experience each time I go there...I was eating there at least 2 times aweek...as a business owner and a manager the problems start at the top.... there are one or two employees that try to do a good job ...the others think its play time ...with nobody to answer to...each time i I come into the restaurant...first off its filthy nobody to bus or wipe down the tables and trash cans over flowing ...trash andvfood on the floor just gross...but the main problem is the cook line..each time i come in they are out of the food i want in my bowl..no steak no veggies out of rice ..rice under cooked no beans cold beans ...and when you question them you get smart ass responses..or more like dumb Ass ...here is the problem as im waiting on a long line ...you can see the open cook line ..the people there are always doing nothing but talking joking around standing around ..absolutely not supervision ..they cant be making the food to fill the upcoming orders when i asked for the manger to tell her of my experience each time i come in ..i introduced myself and asked her her name...she refused to tell me her name lol ..i to told her how can i report my experience with you to Corporate ..she said they know who I am ....i drive to valencia now never a problem clean fresh fast never out...

I feel so disappointed. The woman working the front today at 920pm-940pm. Was whispering mean things about guests and her coworkers. Instead of asking for help she chose to say we are out of sour cream and steak for the night. I don’t understand where everyone is but she was the only one working hard. I give her that. But she was rude. Treated us like her coworkers which she obviously hates. Just dissatisfied and the line was so long. The stations were messy and they were out of everything yet there was a long line. Just wish management hired better people because this location cares less than any other chipotle I have been to. Hostile work environment, cold food, and repeatedly informed the guest that they were out of sour cream for the night when at the end of my purchase they finally bring it out. Cashier didn’t know what she was doing nor did she care. I understood bad days but everyone here did not care even a little bit. Disappointed and if I could go somewhere else I would have. I know the ladies in front of me wanted more flavor because the salsas were gone. It’s either we chose to have dry food or pay for the queso or guacamole. Just a scam and angers me a lot. The places was a mess and they removed many of the chairs so was forced to eat in my car rather than sit at a...