It's Boba Time - Canyon Country — Restaurant in Santa Clarita

I normally get pretty great service when I come in, but today was the worst. I came in to the location here in Canyon Country on Sierra Hwy. It was only one person sitting down waiting, there was no heavy traffic. With three employees visible to me when I first came in, I was never greeted or even asked to please hold on for a moment. The employees all seen me visibly there waiting but not one person came up to acknowledge me for at least 5 minutes. When the young man on register assisted me he never greeted me, did not apologize for the delay, nor did he ask me what I wanted, he literally sat there looking at me to start the conversation.

As a former customer service manager for over 20 years, now food critic, this is unacceptable customer service. Especially in the food and hospitality industry. Please coach all of your staff immediately on the proper way to greet customers when they are coming in, or having to wait. I expect better or this location will began to get a bad reputation for its poor service. Boba Trap on Soledad Cyn has excellent service and great quality Boba. I will take my business there and encourage others to...

It’s Boba Time is a fun and reliable spot for grabbing refreshing drinks, whether you’re into classic milk teas, fruit smoothies, or creative specialty options. The menu is huge from taro and Thai tea to matcha and mango and everything is customizable, from sweetness level to toppings like boba, jelly, or pudding. The drinks are made fresh, and the quality is usually consistent across locations, making it a go to chain for boba lovers looking for variety and quick service.

While the drinks are tasty and the branding is bright and inviting, It’s Boba Time can get busy, especially during peak hours, leading to longer wait times. Some drinks may lean on the sweeter side by default, so customizing is key. Prices are slightly above average, but the portion sizes and customization options help balance that out. Overall, it’s a solid chain that brings a lot of flavor and fun to the boba scene without being...

If there is 0 rating, that's what i wld have given. I walked in literally 10mins ago, there was no line at all, 3 customers waiting for their order with their receipts in hand, stood for a good 6 minutes and made eye contact not once with 2 out of the 3 staff behind the counter ( the black guy with dreds and one of the girls) and yet, no one acknowledged my presence nor apologized for keeping me that long and allowed a potential customer walk out. I also have work to do or other responsibilities besides stopping to spend my hard earned money where it's not worth the stress.

I myself work in a customer service environment and that was NO WAY of treating anyone especially someone coming to patronize what u have. Your business surely needs a revamp in their customer service approach. Will surely spread my extremely bad experience so pple know other options might be worth their...