Jack in the Box — Restaurant in Santa Clarita

Went today 10/30 with kids ordered kids meal and number 18 chicken nuggets meal. Get home no nuggets they gave me onion rings. Called them up a man answered. Could not hear anything he said but I heard a part where he said “ well your coming?” Pissed me off. I said no bring me order then he said” hold” tells another man something and all I hear is the other guy laugh and yell they hang up on me. I called back 3x no answer they knew it was me. I go to restaurant mad of course guy that answered plays dumb with me and laughing the whole time! Terrible service from Alfredo ( assistant manager). He refused to tell me who answered and the whole time laughing. He thought it was the funniest thing ever. I had to wake up my baby to take with me and my other 2 kids and I told him that and still laughing . They replaced my food but this experience was terrible. If they did the job correctly and double check what they are putting in the bags before giving them to the customer it would avoid so...

Walked in and order 2 meat lovers burritos. When I walked in saw one sitting in the window a old burrito for how long who knows then ordered my 2 at the counter. Manager whos name started with a Y badge said store manager so the cook makes one puts it in the window then the manager grabs the old one that was made before I even came through the door bags it and puts the one .made on top and hands it to me. So I pull the one on the bottom out hand it back to her and said I'm not taking something that's been sitting there before I came in she got pissed off took my bag and slammed them in the trash really the manager. Maybe don't screw people who are standing in front of you the whole time that's probably done in the drive thru but I'm standing right here and her attitude sucks because she got caught. Find a better honest manager that doesn't act like that. I'm sure there is plenty of people that could...

Unfortunately, I cannot leave Zero Stars. Went to this location during rush hour, ordered 3 Jumbo Jack's, among other things & only received 2, I wasn't driving back. Tried to call the restaurant many times, it rings forever, until, someone picks up & hangs up. If they don't credit my card tonight, I guarantee you they are going to try to offer me a credit & that is unacceptable. Since I work in the restaurant industry, I'm not going to vent what I'm feeling right now, but being a manager in a full service restaurant for over 16 years, I understand human error, but when a guest calls a restaurant over 20 times & no one answers, that is management & I will never go back to...