Route 66 Classic Grill — Restaurant in Santa Clarita

Went in on a Friday night around 8pm. They were setting up their karaoke area. A wait staff saw us and acknowledge our party and the size but proceed to socialize with other customers and never came over. Several other staff looked over and did nothing either socializing amongst each other or other customers. My mom who is on walker asked if we could sit straight ahead and the guy said no, it's only for people doing karaoke. After standing there for about 3-5 mins, finally a waitress comes up and asks how many, leaves for about another couple minutes before coming back and taking us to a dirty table. I am another staff if we can move one over to a clean table and she says yes. That same waitress that sat us comes back and asks for our order just as we moved to the other table. We explained we just got seated, only my mother has been here before and we need time to look. She asks us if we had any questions about the menu and took drink orders. She came back with the waters we ordered and then we didn't see her again for about another five mins. She took our order around 816pm and we never saw her again until 850pm. We ordered a salad and onion rings, chicken strips and fries, and nachos with only beans and shredded cheese. Others got sat around us and had food brought to them after we arrived. When she came back she only came with my mom's salad, nothing else. We asked what was taking so long and she said it was busy. When we arrived and ordered there was about five tables and two had just finished when we got seated. We had no silverware or anything. Another five minutes went by and she came with the chicken and nachos that were room temperature. The beans on my daughter's nachos were hardening and cold. Plus she had cheese sauce which she asked not to have. We still had no silverware and had to ask someone else to please get us napkin and silverware. We never got the onion rings till she came to check on us once we were half way done with the food and my mom mentioned the rings. Those came out a couple minutes later super hot and fresh. It took another ten minutes to get our bill and get it paid. Once we paid and we were signing the receipt she came by and grabbed the card off the table and said she'd be back. I quickly stopped her telling her she already charged us. There was never a sorry, no compensation, no drink refills, nothing for the entire time. I will never go back. The food wasn't even good, maybe cause it didn't take long before it was cold since it had already been sitting out for who knows how long before being...

I’ve been there for drinks with friends and for breakfast. Breakfast was great. Servers were friendly and their service was great. But today I ordered their Chicken Marsala and the best thing about it was the salad (and I’ve had better Blue Cheese dressing). The plate I ordered came with a chicken fillet covered with mushrooms and gravy (and whatever else they add to make it marsala), mixed vegetables (broccoli, carrots, and squash), mashed potatoes with gravy and a large piece of garlic bread. It looked good. I started with the vegetables and they were so overcooked that if you look at them too hard, they fell apart and really didn’t have any flavor. Next, I took a bite of the potatoes and gravy and found there was no flavor to either. Now I made it around to the chicken marsala and found That there was nothing special about the chicken fillet and the gravy, like the potatoes and gravy, had no flavor. Lastly, I broke the bread apart, and when I tasted it, there wasn’t much to taste. I couldn’t even tell there was garlic on it. They offered to replace the vegetables with freshly cooked vegetables, but at that point, I was aware that not much had flavor and added salt and pepper to everything to compensate (which I never do because first I want to taste what the chef/cook has decided would be a flavorful meal). I should’ve just had them replace the whole meal, but I was hungry. seeing that this is only the second meal I’ve had and I did enjoy the breakfast there that I may have just ordered the one dish they do poorly, or the chef that day makes poorly, but that one dish was awful. They’ve been around a long time that it seems most of their menu should be good But they have New Owners and may be adjusting their menu… Just steer clear of the chicken marsala (for now), the gravy, the garlic bread and if you are going to order vegetables, make sure you order them made fresh and the way you like them. Great Atmosphere...

Disappointed … I can’t believe anyone who was there recently would give them good reviews… they must be nose blind. I just moved here and I drove by this place several times. I thought it looked cool so I wanted to try it out. Me and my son went for breakfast on a Sunday. We were seated fairly quickly and I wanted to wash my hands so I asked where the bathroom was and headed in that direction. As soon as I got close to the hallway in the back BY THE KITCHEN I was disgusted by the horrible smell a sewage. It was really strong and gross! They are literally preparing food next to this nasty smell. When I went back to our booth it took a while for our server to get to us. When she finally did I ordered the Deluxe Pancakes. The eggs and sausage were fine and the pancakes were big but they were so dry! Then they only give you this tiny side of syrup that barely covers one of them. I was trying to get more syrup but after she served our food it took forever for her to come back and check on us. Meanwhile my food was getting cold because I didnt want to eat dry pancakes. We finally flagged down a busser to help get more syrup but he came back with another tiny side that literally did nothing. I didn’t even finish them because they weren’t that great. My son had the French toast. He let me have a bite to try and they were better but just ok. It looks really cool on the inside but...