O Sushi — Restaurant in Santa Clarita

We have spent thousands ordering regularly but there is an ongoing issue that they are not addressing. At least twice now our order has arrived incomplete. 2 pieces of sushi roll missing, 1 piece of sashimi missing. Same omissions every time, but different delivery drivers. This indicates the restaurant are not putting the advertised quantity in. When we have called, they have blamed Doordash. However even if that were true, this is partly the restaurant’s fault as they don’t seal their bags, unlike other restaurants. We strongly suggest purchasing some cheap food tampering stickers from Amazon and sealing every bag properly starting now. Then, if food arrives “missing” we will know it isn’t the drivers. Or if the sticker is removed, we will know it is the drivers. One way or another, the restaurant has so far failed to resolve this, and they have the power to easily do so. Last night when $$ of food was missing, we called, asked for the manager, were put on hold, hung up on, called back, went to voicemail, called again later, put on hold, then finally we were promised the manager would call us back. You guessed it, the manager never called. We tried calling one final time today before leaving a review. Phone goes to a “voicemail not set up” message. For all the money we have given them, short changing us on food, or not protecting the food from tampering, and ignoring our request for a call back, and making it impossible to call you, means we are leaving this reluctant 1-star review. We’ve tried literally everything and given the restaurant every opportunity. If the issue goes away, we will adjust our review in the future. We hope this...

Order take out from this place for the first time tonight. Ordered a crunch roll and Sierra roll… the crunch roll was mediocre at best. It had a cube of cream cheese in the center which made it take alittle odd but whatever I didn’t order anything complicated. My dad ordered the Sierra roll he made it theough 3 oieces before he discovered hair in the middle of the roll. When he called the restaurant to let them know they told him they would refund it, so he drove back over to them at 8 pm. Well once he arrived they kinda laughed and giggled at him but didn't offer an apology for the experience. They made him feel alittle ridiculous for driving back to the restaurant but no apology. So now he feel stupid for even calling them to tell them. You know he does not like to make waves but frankly to find hair in your food is disgusting and an apology goes along way to smooth things over. Yet they made my dad feel stupid for making the complaint. So my recommendation don’t go here… they lack professionalism and I’d be concerned about...

I ordered from GrubHub (which was good since the delivery arrived within 20 minutes), but my California roll was not fresh, my ebi shrimp was not fresh (if you're a sushi connoisseur, then you can tell the difference); the beef from the beef teriyaki dinner was hard and tough. The soup was cold like as if it was never even hit the pot. My husband ordered a Dragon roll and they delivered something completely different. The whole dinner was a disaster! And add salt to the wound... it cost me extra $20.00 for the delivery fee, service fee, and the tip. How did this place get high reviews??The only reason I ordered from this place on GrupHub is because they had high reviews, so I thought I'd give them a try. The whole meal was horrible!! I will never order from O Sushi, nor...