Homestyle Donuts — Restaurant in Santa Fe Springs

My review isn't about their donuts or pastries but rather about the way they go about resolving customer disputes.

I stopped here earlier today to cash in a winning lottery ticket. Attached on top of the ticket was a verification slip, which was stapled by an official at the lottery field office about two miles away.

I was helped by an Asian woman,Susan (?), who appeared confused and initially declined to cash the ticket. She wasn't mean but she didn't exactly make me feel welcome. When she hesitated, I politely asked for the ticket back and said I would go the liquor store a few doors down.

Instead of returning the ticket, she finally read the verification slip out loud: "Retailer pay prize and give exchange ticket to customer....keep original ticket..."

I explained to her that I'd just gotten the ticket verified at the lottery field office and that she was a lottery "retailer". And as a retailer she should be able to cash the ticket unless the store didn't have the money.

After confirming the ticket amount in the lottery terminal, Susan agreed to give me the cash. Instead I told her that I would be "re-investing" all of the money in additional tickets. Once she tallied all my ticket purchases, she said that I owed her $65 dollars. "What?" While I didn't dispute that fact that I owed her, I disputed that it was $65. What followed next was several minutes of back and forth exchanges, with her insisting that she was right.

Feeling frustrated and that arguing in front of waiting customers wasn't going to help, I asked for the tickets and receipt and left. I wanted to beat traffic but I know now that leaving the store without insisting on a itemized calculation was a BIG mistake.

Before getting home (near LAX), I used my phone calculator to check the receipt. I even took the tickets and receipt to a neighborhood lottery retailer and explained my situation. He agreed with my calculations: that I owed Homestyle $37, not 65.

He said that the $28 difference was likely caused because Susan didn't clear the lottery terminal before adding my ticket purchases. The receipt showed I owed $65 because there was $28 balance from a previous purchase.

I don't know if that's true but calling the store an hour after I left proved fruitless. At first, Susan claimed she didn't remember me or our transaction. Once she did remember, she basically said she couldn't help me because I left the store before resolving the matter. She was never rude but made it clear that she wasn't about reconcile the matter over the phone. I told I could return to the store any day but today. She finally ended the call by taking my number and agreeing to have the store manager contact me. He never did. And I won't chase down $28.

Their donuts might be good but I'll never know since I won't be back. My strong advice to anyone patronizing this place would be to always count your change, always get a receipt, and never leave the store before reconciling...

I got an ice cream out of here and it was suppose to be strawberry, kinda tasted like it but whatever its not Dryers or the other brands. I put in the freezer and would eat it later....four hours later I go get it and why has grease, lard, or shortening seperated from that supposed ice cream? It was gross, looked like gooey yellow slime. I'll never buy that mess again imagine what it does...

First time here today. I ordered a breakfast croissant, a breakfast bagel, a blueberry glaze, and a red velvet glaze. Got home the breakfast bagel was cold. Threw it out. Looked in the bag there were two blueberry glaze donuts. I ordered 4 things and 2 of them were messed up. They were nice though. And the...