Ono Hawaiian BBQ — Restaurant in Santa Fe Springs

Health Department notified - 01/01/2025, 04:35 p.m.

I came into this establishment to place an order. The cashier was busy taking an order over the phone. While I waited, I could hear and see an employee, a heavy set lady in a grey t-shirt in the back of the kitchen, coughing non-stop into her bare hands for about 2 minutes. The cashier finally started taking my order then as I was about to pay I saw the disgusting heavy set lady walk out from the back and into the serving area of the kitchen and without washing her hands she began to serve the to go boxes with food. I was jaw dropped and absolutely disgusted. This is how people get sick; from others who are careless and lack proper hygiene that work in the food industry. I informed the cashier of what I just saw and canceled my order and walked out. I will never return to this location unless ownership starts taking patrons' health more seriously. I will also notify the health...

This location is horrible the mac salad was horrible it had a chemical taste it was so bad that I had to throw the large side order away which was a waste of $10 I also had to throw the mac that came with the #45 order away because it taste bad and idk what kind of shredded meat they gave me but it taste burnt. Horrible customer service everyone acts like they hate it there and the customers are bothering them. its a bad feeling being inside this place feeling unwanted after ordering while waiting for your food. I'll pass on their food if I have to deal with that type of negative energy because it shows in the quality of the food they don't care about...

Very rude cashier she was mad because i asked her questions about the menu when i asked to speak to her manager she said he didnt speak English and i said its ok i speak Spanish then i asked for her corporate number she said she didnt know it.i told her i ve worked customer service and she didn't have to have to get rude with me because im asking her if they have ribs and when i requested broccoli on my plate they said they cant give me any .when i have gone to other ono Hawaiian before and they gave me Broccoli....there very rude here dont waste your hard earned money with these rude cashier. If yiu cant work customer service dont...