Café Castro — Restaurant in Santa Fe

To whom it my concern. My husband and I went to have a special dinner. The young lady took are order very nice. I ordered tacos with rices beans and sour cream with guacamole I asked the young lady if I could have soft tacos instead so she took my plate and came back with two tacos rice posole so I asked her if I could have my sour cream and guacamole for my tacos please so she went back and then came back and told me she told me I would have to pay $2 for the sour cream and $2 for the guacamole I explained to her that my first plate had came with it and with four tacos so when she went to get the plate it was too hot for her I went to give her the napkin and she put the spoon on the plate and then the owner comes out and cosme they couldn't give me my first plate because they are giving it to another customer that I would have to pay for both of them I'm like what I haven't even eaten and she told me that there was the spoon on the plate and that I had to pay for both and I explained to her the plate was so hot the girl use the napkin so I told her fine I'm just going to go I have not touched a bite off your food and she proceeded to yell at me and tell me she was going to call the cops I said I will wait for the cops as well because I did not take a bite of the plate by the time this all happened my husband was only able to eat half I have his dinner so I told him just pay the lady whatever she needs and let's get out of this awful environment can't the lady get good...

Castro"s USED 2 b a great place 2 eat but now itz absolutely horrible my family and i have been coming here as long as they've been open it used 2 b u couldn't go wrong orderi g anything there cuz the food waz amazing went dinner lasr🌙 we were sat on the smaller table which should have been 4 w people i stead of3 we asked if they could split the bug table in half and were told no 3 people came 2 see if anyone took our drink order finally go our supper my plate waz cold we had 2 ask 4 sugar sweet and low salt an pepper and last of all utensils 2 eat my order waz wrong and my mooma"s no one ever came 2 refill our drinks i had 2 get up and go get my on coffee wish Julia were back thiz never happened when she waz the i think ALL the staff needs massive traing from the manager all to the maintenance staff plz work on it so we can have a great place 2 eat again so locals will keep on coming back have 2 say one young man names Mr. Flores waz the only goi g back 2 uz 2 make sure we finally got everything we miss u Julia Sincerely Jo Vejil-Carrillo Loyay customer. Everone knew Mrs. Julia was always in pain but...that does come with being an owner of your own establishment and plain ole being a hard worker since she is no longer there that still gives no excuse for BAD service thats all on the new staff and like I said before we sure do miss Mrs. Julia AND all of her old dedicated workers who worked with her for years I would say SHE did something right...

Sadly, if this were my first experience with authentic Mexican cuisine, it would be my last as I'm sure it is for many. However, if you're really hungry, you won't starve. If you like dry salty over peppered canned food, you won't mind this. Personally, I'd rather have Blue Wilderness dog food as would my dog who wouldn't eat it either. Not sure why I insulted her like that, but in my defense, a doggy bag generally indicates dogs will not turn away. I hope and pray she forgives me.

I'm baffled by the good reviews. Thinking they must have lost their sense of taste and smell to the bug or something? Too many margaritas? Or perhaps, this was their first and only experience with authentic Mexican food? Hired trolls maybe?

Who knows other than it's highly questionable to those who can taste and smell the food.

I'd say cuisine, but that might indicate it didn't come out of a can which I highly suspect this did. The only explanation other than false advertising would be perhaps authentic Mexican food from Sam's Club?

Personally, I'd just go to Sam's Club and get some chips, guac, salsa, green chili, and a few frozen burritos. With the money saved, it would feel like Xmas and tastes better too. Regardless, no one should charge that much...