Buffalo Wild Wings — Restaurant in Santa Maria

I've been to this location numerous times and it had always been pleasant. Today unfortunately was not the case. Took my daughter out for dinner to BBW's. When we walked in it didn't look busy, so we asked if they had outside seating which they did. The guy in the front his name tag read LUIS "service manager" which seemed like a joke. First he tells us it's very cold outside, ok? Then asked us for our info really pushing for us to order to go. I finally said fine we will order to go can you take our order, he stated he could not that someone else would.... Meanwhile he's standing at the host area watching the clippers game.... After just standing there not knowing who or what we were waiting for we asked LUIS if we could take a look outside for ourselves, and we did. We came back and told him there was a side table near the brick wall near a heater and that we would love that table. He rudly replied "NO" someone already made a reservation, but if they don't show you can have it.... We continued to wait... The first couple that walked in he told them he had a table ready, which I asked him- how did you know this is the party who had the reservation without asking for their names? He ignored me. He then tells me your table is ready. Giving my daughter and I a table furthest from the heater. I noticed that there was a man and a little girl finishing up at a table closer to a heater so I asked the waitress if we could have that table instead, to which she said yes. Luis walked towards our table and began yelling saying "that is not your table!" he had new guests he was trying to sit behind him, to which I asked if they had a reservation? He said no, so I asked then why yell at me? I told him I am a paying customer who had waited my turn and wanted a warm table for my daughter. He called me rude and made inappropriate comments about me to the new guests as if I had robbed them. The waitress with a very pretty & unique name I can't fully remember except that it starts with D apologized for Luis and stated that he over reacted and it wasn't necessary. She apologized for the embarrassment. She also gave me the location managers name, Alison, who she said was new & I plan to talk too about this bad experience because no one should ever be treated like this! They either need to replace Luis or properly train him on...

So I just left the establishment, did wait at the front of the house for about 10-15 minutes wondering if anyone was even working the front. Other people standkng in line weren't happy either. Saying things like, "Does anyone work here??" Wait for a booth for about 35 minutes. After dealing with the guy having a stroke or something with putting in my phone number. He repeated it back wrong like 5 or 6 times, ended up having to put it in for him. After getting up to look around and seeing people who just walked in the door getting seated at a booth, we pointed out 2 more open booths and asked if we could be seated now at one of those. The trainee at the front of the house said, "Yes. I actually forgot about you guys." Impossible, we were sitting right there.. whatever. I had a reward for 6 birthday wings which originally our first server said it was okay. We ended up with another server who then later blamed the system then manager that he couldn't do the reward. 1st blaming the system because it couldn't find my number, (okay but I have my app). "Well maybe you changed your number." (Nope I've had this same number). "Well maybe you need to verify the number." (Okay? I'm showing you the reward). "Well my manager said there isn't anything he could do. But I'll check again." Then he comes back, "It's just weird we couldn't find you in the system, but my manager said that we couldn't give it to you because you can't combine it with the pick 6 deal." Then I showed him that it doesn't say that anywhere on the reward, which is why it should be fine. Then I showed him the other rewards where it does say you can't combine with any other deals. (See pictures). Idk seemed like such a stupid thing to be going back and forth over. And then on top of that like shoving the "I can't find you in the system" thing down my throat. That isn't anything I have control over, not my problem. I don't know but as someone who works cust. satis. this was definitely solvable 💯. Since we paid cash, I have a feeling that they're going to take the 6ct wings off and just keep the rest. Seems like the BS. DEFINITELY...

I am a huge Buffalo Wild Wings fan. I have been to many in different cities and states. I was very excited for the new Santa Maria location, since it is much closer to where I live compared to the San Luis Obispo location. The food was good. My favorite is always the garlic parmesan traditional wings. Unfortunately, I was very disappointed with how small the bar was (only 15 seats), much smaller than any Wild Wings I have ever been to. I was told that corporate took the volume of sales from the SLO Wild Wings bar and decided to make the Santa Maria bar smaller???? This is ridiculous as the demographics and populations are very different in the the two cities. San Luis Obispo is a college town with a lot of bars and a population the fluctuates depending on when Cal Poly is in session. Santa Maria is a city more than twice the size of SLO without any sports bars or bar/restaurants like Wild Wings. Corporate should have done their homework and made a larger patio area and much larger bar. The Santa Maria demographics would have shown a lot more blue collar workers with large families and huge sports fan base that likes to drink for the need of a bigger facility. They also should have installed as many of the giant TVs in Santa Maria as they have in SLO. The service at the bar and in the patio was very lacking. We had to ask for every refill on our drinks. The waitress was not able to answer our questions about the menu and amount of wings in each of the different sizes. We also had to ask for celery, carrots, and ranch with our wings, which is supposed to be offered when we ordered. We had to ask for our bill, and basically everything we needed. We were very glad that they opened early for Football Sunday (before the 10am game), but when we left (around 1:30pm) there was an hour wait for a large crowd to be seated. Hopefully, things will improve as new staff/management gain...