Kreation Kafe & Juicery — Restaurant in Santa Monica

I was shocked with the horrible service I received at this visit. I was surprised after receiving such great service the first time I visited.

The server was condescending, rude, and borderline obnoxious. I asked if they had an Angus burger (I thought that was what I had the last time I visited), and she said, in a condescending tone, "NO, we do NOT!" I was so taken aback by her response that I quickly searched the menu and saw the turkey chili. Then remembered that was what I had. I said as much to the server and she actually made a "humph" gesture. I then ordered a cappuccino - which for some reason came in a to go cup. I wanted to check my email (I should state I don't live in Santa Monica and was visiting the area for three weeks), I asked for the password and she rattled it off so fast I didn't get it the first time around. A customer sitting next to me actually leaned over and repeated the PW to me. And said, "I come here all of the time that is why I know it." That spoke volumes to me. I was actually starting to think I had done something to the server to annoy or offend her. After help from the customer I believe it was not me but the server that was having a very bad day.

I started to observe her with other customers. She was very nice to tables that had 2 or more people. Singletons not so much. That was very disappointing to observe. I worked as a waitress while in college. I know single tables are not going to bring much in the form of tips. However, I believe it was more important to give the best customer service as much as possible to EVERYONE. They might be by themselves one day and the next day being in their friends.

Bottom line - when I return to the area again, in six months, I will give this place another try. Hopefully I won't get the same server.

On the bright side - the food was as delicious as it was the first...

I’ve been a loyal Kreation Kafe customer for many years—eating or shopping here at least twice a week—and until today, I couldn’t recommend it highly enough. This afternoon my friend and I stopped by to pick up two iced matcha drinks and a selection of grab‑and‑go items, since the BOGO promotion was advertised as applying to all grab‑and‑go products. Outside, Sebastian the barista was exceptional: courteous, professional, and attentive. He explained the offer clearly and reminded us to keep our receipt to redeem our BOGO offer. Once inside, I selected 14 grab‑and‑go items (seven paid, seven to be free), plus my two drinks. At checkout, however, the cashier applied the discount only to the cheapest paired items—so instead of a 50% BOGO, I received closer to a 20% savings. I was disappointed, but still made the purchase. When my girlfriend returned to pay for her items, she was brusquely told that the BOGO applied only once per receipt—information we’d never been given beforehand. We asked to speak with Gil, the store manager, who was dismissive and refused to correct the mistake. Only after we flagged the issue again to Sebastian who offered to intervene—speaking with Gil on our behalf and apologizing when the answer remained “no.” As an olive branch for our trouble (and because we were freezing outside), he kindly offered us a hot ginger‑turmeric drink. Kreation is at its best when team members like Sebastian are serving—you can feel his genuine commitment to customer care. Today’s experience, by contrast, showed that promotions must be transparently communicated and that managers should be better trained to resolve issues with the same courtesy and professionalism as Sebastian displayed. I hope Kreation invests in more “Sebastians” and ensures every team member upholds the brand’s promise of clear,...

We were in town visiting and decided to try this spot for breakfast on Sunday morning everything started off well with prompt seating at a nice little table outside . The service seem to start off good as well from getting our initial coffee and water, but from this point forward it seems that our servers changed three times with each server asking us the same questions, “did we get our coffee”? Did we get this, did we get that etc. Each time shaking their heads like someone else is dropping the ball instead of just taking action and resolving whatever issues that were had to keep the visit pleasant for the guest. There didn’t seem to be much communication amongst the team, there were two gentlemen in particular wearing like medical assistant scrubs (which I thought was odd and un tasteful to the overall ambiance of the establishment) that seem to be the possible leaders but both really just acting like bosses and not much like leaders. As for the food, the pancake were a bit dry, but the lox and bagel were prepared well as my single over easy egg, so I will give credit to the cooking staff for this. At the end we were prompted with a payment pos put in front of us to pay(no thank you for visiting) and a direction to place our card in as the tap will not work for our particular card. Then asked to remove the card as they just walked off to continue doing whatever they were doing. lol we all looked at each other at our table and laughed as I said definitely will not be coming here again. My advice would be lead with service first, communication as a team is important and for management operate with leadership and not that of a boss, smile always as you show how it’s done and watch the others follow with pride. This little spot could be a gem on Montana ave with these improvements,...