Haku Sushi — Restaurant in Santa Rosa

My girlfriend and I just ate here for the second time. I had a pleasant experience the first time and was excited to return. That unfortunately was where the excitement ended. We were served, of other rolls, the "Funny feeling down there". The other rolls ranged from good to delicious, but the fried soft shell crab was off by a long shot in this roll. It smelled like it sat sunbathing for a few days before packing it in and jumping head first into the fryer. The taste was exactly how you'd imagine after that. I am not super picky with seafood, but sushi, I expect to have clean flavors and taste fresh. We each had one piece, and after discovering the very off smell and taste, we brought it up to our server. She went to speak to the manager and came back a good 10-15 minutes later, saying, "we have a policy not to take it back once it's brought out. Maybe squeeze some lemon on it? " . What an odd thing to suggest when there's a possibility of bad seafood. We asked again for consideration regarding this and waited another 15 minutes to a bill being brought, including the bad roll. Again, we requested consideration. Another 10 minutes went by with no answers from a manager that wasn't on site, so I subtracted the bad roll and paid the correct amount for what we received that was edible. It saddens me when I have to resort to actions like this, but I will not be taken advantage of and won't wait an hour for a resolution. We were very patient and cool headed when discussing with the servers but didn't have all night. The servers were nice but seemed to have no real ability or desire to provide a resolution. If Management wants to contact me regarding the bill total, she is welcome to message me here. I'd avoid this place until they understand customer service and appropriate action regarding bad food items. As any other reasonable restaurant would have done, a simple " I'm sorry about that, I'll take that off and let the chef know. Is there something else I can get you?" would...

Haku Sushi in Santa Rosa is an absolute gem, easily the best sushi spot in town and a go-to for anyone craving fresh, flavorful Japanese cuisine. The quality of the food here is exceptional—each dish is beautifully presented, with ingredients that taste incredibly fresh and vibrant. From the classic rolls to the more unique specialty creations, every bite is a delightful experience. Their sushi chefs clearly put a lot of care and skill into each dish, making this place a cut above the rest.

One of the standout perks of Haku Sushi is their 20% discount if you pay in cash. Not only does this add value to an already outstanding dining experience, but it’s also a thoughtful touch that makes eating out feel a bit more affordable, which is rare these days. It’s a bonus that just adds to the appeal of coming here regularly.

Service is also excellent. I’ve found that pick-up orders are ready super fast, making it ideal for those times when you need a quick, reliable takeout option. The staff is friendly, efficient, and always attentive to ensure you have a great experience, whether dining in or taking out.

The restaurant itself is spacious, with ample seating that accommodates both small and large groups comfortably. There’s a relaxed, inviting ambiance that makes it perfect for anything from a casual dinner with friends to a family gathering. And with Haku Sushi being open until midnight, it’s one of the few places around where you can enjoy quality sushi late into the evening—a huge plus for night owls or anyone with a late-night craving.

In a nutshell, Haku Sushi is everything you want in a sushi restaurant: top-notch food, friendly service, great atmosphere, and that unbeatable cash discount. If you’re in Santa Rosa and looking for amazing sushi, this place is a must-visit. Highly recommend! They also are on the DoorDash platform for...

My fiancé and I went here before getting engaged last weekend on Friday. The sushi was absolutely amazing and the portions were very good. We ate everything we ordered and got the 10% discount as we paid in cash. The only unfortunate part was our server. I'm not quite sure if she just wasn't in the right head space or what the problem was. My fiancé and I are both pescaterian and don't eat dairy or poultry products or any other kind of meat. We told her this from the time we started ordering appetizers. She brought out multiple appetizers that we ordered but the mussels has mayo on them so we had her bring us some without mayo. We enjoyed everything and then we ordered sushi and again reminded her of the fact that we have dietary restrictions. She didn't pay attention for a second time and brought us sushi and I specifically asked if it had no mayo or dairy product or poultry product. She said no but when I went to eat it I looked very closely and one of the rolls had mayo on it yet again. I then asked her to return the sushi with the mayo back to the kitchen and she said she couldn't as she would have to pay for the appetizer and wasn't gonna pay for the second food item which very much confused my fiancé and myself. We both talked about it and felt it was unprofessional and I decided to ask to speak to the manager. I proceeded to ask and she said go ahead and speak to the manager and walked away. I never saw or spoke to the manager as this was our first time at the restaurant and wouldn't know who they are. She then came back and said she would cover the sushi and brought us sushi without mayo on it. I then explained in detail as to why we have dietary restrictions and she acted blown away by it. I still never spoke to a manager. We paid for our food and left as we were disgusted with...