Quickly — Restaurant in Santa Rosa

Went there when it was not that busy, they had a couple of other customers. Ordered my usual since I am very familiar with Quickly and other boba shops from all over San Diego/LA and also some food. After that, other customers that ordered after me were served first. After more than 12 min I asked what was going on with my order. We had to rush because of the movie we were going to was going to start. So the manager or whoever she was, printed a ticket from the register and put it very close to the face of the girl making the orders and demanding "hey did you make this"? So at that point I asked if I could just cancel the order and get a gift card or money back. Note that I even offered the chance to get a gift card so to support the business. Then the manager came up with the box of the waffle that was already done (drinks still were not) amd said, ok, I'll refund you for the drinks. At that point, I said well in that case I want the tip I put in your jar back. It.was $2. Actually it was closer to $3 but not gonna bother with the change. Generous tip for a $16 order at counter. She then went to the kitchen to ask if I had put money. At this point I just left, looks like she doesn't have a clue of customer service. Once out in the parking lot telling my date that they probably need those $2 more than I do, the other couple that was just after us overheard and laughed telling us they also had an issue with their order.

The name Quickly is a play on words. In Mandarin Kuai Li means quick and convenient. Santa Rosa franchise is none. I don't mind if the service is slow, I'm reasonable, but I didn't like that loser manager pushing around her employees and not trusting me and also just not taking care of the customer experience. Anybody with any real experience in the customer service will make instant deals to make the...

Nothing too special. I've been here a few times and there is one shake that is pretty Good. I've tried many others and they are okay. It's more of a trendy spot for kids from the middle school and high school nearby. And the college kids come here to take breaks. The service is pretty straight forward nothing special. But if you are in a hurry or just busy, this is not the spot for a quick bite or getting a drink. For a Typical shake it will take 5 minutes to 10 minutes for them to make it. This has always been the case. I've been to the one on Santa Rosa College Ave. and the Rohnert park one. Must be a process to make them. It's why Quickly receives two stars. In all honesty and seriousness it's nothing special. Just something a bit foreign when compared to other drink shops...

It's an incredible restaurant, known for it's exceptional boba tea and unique, authentic dishes. It is very customer-oriented, and the workers are lovely. It had a fun, bubbly atmosphere and is warm and comfortable. Nice music, good temperature, and charming design. There is also a wall of sticky-notes and pens, where customers can leave sticky notes with messages, drawings, and more, adding onto others, or creating their own. Everything there is wonderful and absolutely charming, and I would beyond recommend this spot to anyone in the area, whether...