Superburger — Restaurant in Santa Rosa

Superburger is the kind of place you expect to find in a downtown area—a small, no-frills burger joint where you have to find street parking. The service was what you'd expect and totally fine, with friendly waitresses behind the classic bar-top seating. A word of caution for my larger folks: the fixed stools at the bar are not very body-positive. It was a tight squeeze for me, so just be ready for that if you plan on sitting at the counter. We went with the half-pound burgers. I got the mushroom burger a la carte and my wife got the bacon cheeseburger, and we shared the 50/50 fries and onion rings. The burgers, unfortunately, were a letdown. The patties were bland and lacked seasoning, and the buns were too airy. They sort of just collapsed when you tried to eat the burger. Even my mushroom burger, which is usually hard to mess up, was surprisingly flavorless. My wife's bacon cheeseburger was also unimpressive, with bland meat and overcooked bacon. The best part of the meal was definitely the fries and onion rings, even if the "50/50" was more like 90/10 with way more fries than rings. They were hot, crispy, and delicious, especially with their ranch dressing. A fun little touch was the two maps on the wall—one of the world and one of the U.S. They have a cup of push pins so customers can mark where they're from. I was thrilled to find that my hometown of St. Mary's, GA, hadn't been pinned yet, so I had the honor of adding the first one. Superburger is a perfectly average spot. It wasn't a terrible experience, but the burgers just didn't live up to our expectations. We won't be rushing back, but the map was a nice bonus. Ultimately, it’s a three-star experience—not bad enough to complain about, but not good enough to justify a...

Came here with my mother and we were the first customers. Ordered the food right when it opened at 11:30 am and my mother ordered two bacon cheeseburgers, one for me and one for my brother when he got out of school at 6 pm. We ordered the food to go, I got home and I ate the burger but I let my mother know my patty was burnt and I didn’t want to eat it because it just tasted bad. Later at 6 pm my brother got out from school and was about to eat his burger but didn’t eat it because the patty was burnt. My mom doesn’t speak English fluently so when she called super burger to ask for a refund, she wasn’t payed attention to and the employee hung up on her therefore my mother asked me to talk to them instead. Whole time I was on phone with the employee, she was just plain rude and mocking me because I could hear her in the back talking to someone about me rudely and mocking me. Her tone with me was rude and I could hear the attitude in her voice. Lastly she agreed to give me a refund. But that’s the last time I’m...

I have eaten here more times than I probably should. Years ago (5+) this place had consistent quality burgers. Over the the couple of years the product is just inconsistent. And it is more on the not good side. The last few times we have ordered it is just not great. I think tonight was the last time we will ever eat here. The food has increased in prices and the quality is just not where it once was. My burger tonight was beyond well done…charred and all i tasted was burnt stuff from a grill (it needed to be cleaned). It was so bad All i ate was the bun. Now, if this was my first time eating here I may give them a pass being the day after Christmas but I have dined at Superburger more times than i would like to count. My husbands burger was requested rare and it was more medium-well done (not the first time). The fries needed more time, the tots needed more time. It is a shame. Just too pricey to keep having these experiences. I think I have finally...