Janet's Cafe and Deli — Restaurant in Santee

Nice staff but when you order something you expect to get what they say is in it. Well I got the Buffalo chicken wrap which is suppose to be one of their Oak favorites but what I got was far from being a favorite. It says it comes with chicken strips but mine came with hardly any chicken in it at all and as a matter of fact I would say it was half of a half a chicken strip chopped up into bits which amounted to 2 bites! One for each half of the wrap! Flavor was okay but to charge $14 for it is straight up robbery. Literally the chicken was only at the top of each half of the wrap and the rest was all lettuce. If it wasn’t for the person I can with I’d walk out without paying because it was that pathetic. I usually give places 2 tries but I will not be back. If you didn’t have the chicken strips to put in the wrap then you should of came back to the table and informed me instead of giving me what was served. The only thing I can say was good was the fries. Those were on point but not enough for me to come back. Shame of the waiter and cook for not letting me know they didn’t have any strips to make the Buffalo wrap. Negative stars should be an option for places like this. Also the mosquitoes were out of hand! Horrible...

I've come a few times and every time has been worse than the other. Today was definitely the last time I'll be here.

For starters, service is terrible. Rude crabby workers the instant we walked in the door. The restaurant was literally empty and they gave us a 15 minute wait time and were super rude and acted like we were an inconvenience.

The server tried getting us to order the instant we walked in and was annoyed we wanted time to look at the menu. She came back literally 3 minutes later and was annoyed we still weren't ready. When we got our food she asked us if it was good the second we got it before even taking a bite. Then, she never came back to check on us at all. No refills, no nothing. Only gave us 2 napkins for four of us.

The food like always, was bland and the portions were small. My order was wrong too, but since she never came back to check on us, I had a few bites but left hungry. I was hoping it would be better this time, but sadly it wasn't. I can make better food at home 100%.

Terrible service, bland food, small portions. I highly recommend going elsewhere or...

This place has gone downhill when it comes to customer service. I’ve noticed it for a while now but today was the last straw.

I have a 2 year old and the Hispanic busser with tattoos on his arms, glared and talked about my two year old to his coworkers, specifically with another Hispanic male and middle eastern male, who are also bussers, the whole time I was there with my family. He was obviously upset that my son was playing with the sugars and creamers while waiting for a long time for his lunch to come out. Obviously, this man is very ignorant when it comes to child development. My son was not crying or causing commotion just getting creative while waiting for his food. Honestly, I got very upset and made a complaint to the manager. He made me feel sooo uncomfortable to the point that I will NEVER come back to this place…which is sad because I’ve been a customer before I was married with a toddler. Their loss!!

So moral of the story. If you have toddlers…think twice about coming here. If you’re a human who enjoys good customer service…think twice before coming to spend money...