Popeyes Louisiana Kitchen — Restaurant in Santee

*Updating Review 10/17/25: The lack of customer service is still atrocious. Due to the kiosks being there, the employees do not attempt to acknowledge the customers waiting in the dining room for their order. It Took 30 min for a mobile order with two meals to be completed. An extra 5 minutes was just waiting around for the DRINK. "Your order just needs one more item." -Okay, why does it say ON THE SCREEN that the order is ready under my name?? Turns out instead of filling up a cup with lemonade, the first employee decided to ignore that and wait for a DIFFERENT employee to acknowledge my order, who then finally was like, "Oh, you need a drink ." To top it off, as a to-go order, no straw, no utensils, no napkins. No common sense, no customer service. We won't be returning to this location.

*Updating review on 4/2/25: Have been back a few times since they've opened, and they need to get a manager or shift leader to run this place properly. Sometimes the orders are incorrect, missing items, bad/stale biscuits, and, the wait is sometimes INCREDIBLY long. After placing a mobile order on a weekday for two sandwiches, a side, and a drink, the wait was over 40 minutes PAST the pickup time!! Waited almost AN HOUR for FAST FOOD! Atrocious. *

Delicious chicken! Way better than Buffalo Wild Wings and KFC. Online and in-app specials aren't available right now. - they should be up within the next week or so.

Service is fine. Not as good as Chic-Fil-A's. This may improve once they've been open longer.

Second time coming here. First time, my friends and I ordered the ghost pepper chicken sandwich and two 2 piece signature combos; sides were Cajun fries, mashed potatoes, and Mac & cheese. Second time, we ordered the spicy wings (w/parmesan garlic sauce) and 3 piece chicken tender combos; sides were red beans & rice and mashed potatoes and their chocolate chip dessert biscuit.

Ghost pepper sandwich: it's just a special sauce but not nearly as spicy as it should be; still a delicious sandwich with a decent sized piece of chicken. Cajun fries taste like curly fries at most places, so, not impressed but not bad. I love the mashed potatoes; my friend thinks it's "too seasoned", Mac & cheese was good (I like Chic-Fil-A's a little more); spicy bone in wings with garlic Parmesan sauce was great and had good kick; chicken tenders had a crispy, crunchy exterior and tender interior; red beans w/rice was good; we enjoyed the chocolate chip biscuit; oh, and the regular biscuits are perfect!

Drinks we've tried: Sweet tea, Mango sweet tea, apple cranberry lemonade, apple cranberry sweet tea, and mango+strawberry lemonade. They've all been really tasty, if a bit on the SWEET side.

Overall, tasty fast food!! We...

First, the young lady that took my order at the drive through was very undertrained, but at least she was very nice. I ordered a frozen lemonade, but they didn't have the flavor I wanted so i ordered a different flavor. They didn't have mashed potatoes or gravy- they didn't have mac n cheese- they didn't have red beans and rice- so i got fries and coleslaw with my 8 piece chicken and my sandwich. The "frozen" lemonade machine didn't work, so I got a cup of sugar syrup (I had to give it back and just got a coke). I got home and the first thing I realized is they didn't give me any biscuits (the 8 piece chicken is supposed to come with biscuits). Ok...I was pissed but I was hungry, so whatever. EVERYTHING was barely warm... and I mean barely. The fries were damn near cold, and they were hard and stale. My sandwich was tasty, but there was so little heat to it that I felt like I was eating "day after" food. The chicken in the 8 piece was also barely warm, closer to room temperature. The coleslaw was good. I gave two stars because of the cashiers friendliness... everything else was absolutely abysmal. I'll stick with Canes, KFC, Epic Wings, BW3, or even The Chicken Shack... its not like we don't have options, yknow? Also... everyone there is making at least 20 dollars an hour- I'd...

The food is fine and the building is clean but the customer service is terrible and the workers are rude. This location is very close to my home but I've been going out of my way to make the trip to the el cajon popeyes just to avoid the santee location, I as well as my family have been treated poorly by the staff and have witnessed multiple times them being incredibly rude to other customers. If they get your order wrong and you bring it up they give you a nasty attitude and treat it like it's our fault, the last time I was there with my family the keyosk wasn't working right and it took 20min for a worker to even talk to us cuz they were avoiding looking towards the front and when they finally came out to help she was very condescending treating us like we just didn't know how to use the machine and when my mother showed her and she had to open the machine to get it started again she acted annoyed we weren't the problem. The worse Popeyes location I've experienced so far very...