Subway — Restaurant in Saraland

How do I even begin describing my first and last visit to this Subway location? I ordered online so my food was made fairly quickly and it tasted delicious. That was the only positive of my visit.

While I was waiting on my order, nobody asked what I was there for. I had paid for a cup as part of the "Happy Gilmore 2" promotion. I wasn't asked what cup I wanted so I asked if I could get a different one than provided if they had any other characters but Oscar was I already own that one. The employee mumbled so I didn't hear what she said, but she acted annoyed that I had the audacity to ask to exchange cups.

Allegedly she told me to place my order on my table and wait to eat my food until she could come open the bag and remove the cup with gloved hands. Of course over the hum of machines and her mumbling, I didn't hear this. Though I only touched the outside of the cup and placed no drink on it, she got an attitude and refused to take it back as it apparently goes against policy. I don't see how the outside of the cup couldn't be wiped down, but I digress. She instead had me grab a small cup for my drink. I wouldn't have had such an issue if she wouldn't have had an attitude the entire time and treated me like gum on her shoe just for being there. The other employee was so flighty, that she made the incorrect sandwich for another customer and they wouldn't remake it for him. Not to mention the unprofessionalism of her name tag being on her hat which you could say is me nitpicking, but so what?

Though my food was great, I will not return to this location due to the abhorrent "customer service", if you can call it that. I was nothing but polite, honest, but I seemed to be the only customer she was bothered by. I'll stay with my normal location inside the Clark's...

Restaurant was dirty and workers did not meet Alabama state requirements for food handling. Long pointy nails, hair down outside of hat.

Service as awful - Meth mouth the lady who initiated my order became very put out and visible ticked off when I asked for a salad. She didnt tell me what kind they have. I didnt know any sub can be a salad. There are no signs. I only know from prior visits to other Subway Restaurants that they indeed do have a chopped salad. The tall African American woman next to her who was handed off my order began complaining in regard to me being told that they could make a salad. She was muttering to meth mouth about the bowls, and from now on tell them no we dont do salads.

Tables are sticky, and soft drink area is dirty.

Hopefully Jersey Mikes, and Firehouse eventually puts this place out of business. poor quality food and poor attitudes are why I will...

The tiny lady that works there is the most disgusting and rudest woman ever and should not be representing or working for a company like subway. She has the nastiest attitude towards customers and seems like she is miserable working there. If she hates it so much she should probably find another job. I’ve been coming here for years and never met anyone as ruthless and disrespectful as her. she is the most impatient person i’ve met. I wasn’t even done telling her what I wanted and she closed my sandwhich and packed it up. Honestly Subway should hire more friendlier employees because she is ruining their business. I suggest people to drive 5-10 more minutes farther and get better customer service there. There’s a Jersey Mike’s and Firehouse subs near by where you’ll get wayyy...