Zaxbys Chicken Fingers & Buffalo Wings — Restaurant in Saraland

I just wanted to give a review about Ms Vern at the Saraland location. I believe she is manager or at least one. Yesterday I came at 4:30 and spent $72.00 dollars (which blew me away for fast food not gonna lie) and as soon I got home I realized some mishaps with our boxes and extra items missing etc… I called immediately to let know and explain that our order was mishandled in the kitchen because the drive thru lady was absolutely great kind and ticket was CORRECT honestly everyone was great that I saw in line, but something must have went wrong in the kitchen with boxing. Ms Vern was absolutely amazing from the moment she heard my complaint and immediately handled the situation. I’m not going to go into every detail of how she made everything right but let’s just say… WE WILL STAY CUSTOMERS AS LONG AS WE ARE IN THIS AREA! She blew me away by her kindness, Management skills and Customer service with handling the customers complaint… SHE WENT ABOVE AND BEYOND MORE THAN I BELIEVE SHOULD HAVE BEEN HANDLED 💯 My girls are sitting at the dinner table eating ONCE AGAIN their favorite meal as a surprise tonight. Thankyou so much to all those who handled our food today! Ps: my husband says you were all great and kind when he came through the drive thru! We truly didn’t expect everything just what was mishandled so we appreciate this and want to let the world know that KIND RESPECTFUL AWESOME EMPLOYEES ARE DEFINITELY AT ZAXBYS IN...

Worst experience with a drive-through ever. While ordering (1 Chicken Finger plate meal, 1 Signature Sandwich, and 1 Signature Sandwich meal) I was, of course, asked "what to drink with that?" I asked for lemonade. He said they were out of lemonade and proceeded to list every single other possible drink on the menu and say they were out of that, too, until saying the only thing they have is coke. Don't waste my time. Tell me BEFORE YOU ASK "what" I want to drink that you only have coke.

We pulled around and paid, and were then handed the coke...no ice and it was warm. Girl at the window said they were waiting on the signature sandwiches with out giving me time to reply. We waited (I marked it based on the time on my receipt) a FULL 17 minutes with NO explanation or apology before getting our food. The signature sandwiches were fine, but the #2 meal was lukewarm at best, and some of the fries were downright cold in the middle, as if they weren't cooked through.

While we waited, employees were lollygagging; one was on his phone, one leaning against the wall chewing gum, and one chatting with someone out of sight.

Maybe it's not always like that, but we could almost have gone to a sit-down restaurant (with a 2y/o!!!) and eaten faster.

Edit: I submitted feedback and was sent an apology and was told I would receive a full refund. Only been a couple of days, but I haven't...

So I don't really know how to go about this but your employees need to do better. I get off same time every day and pay a visit to my friend/the manager of Sara-Bama liquor across the parking lot. Well tonight when I pulled up Sep 21 2023 at apx. 10:00-10:20pm I saw a young woman employee leave the store in uniform and walk to her red SUV next to dumpster, she opened her door and started throwing her trash all over the parking lot, when I looked at her she stopped and slowly closed her driver side door, then proceeded to roll down her passenger window and thrown more trash out like I couldn't see her. Me and the manger of Sara-Bama walked next door and cleaned it up. You are welcome. There was a literal dumpster next to your car. I'm sure trash cans outside of Zaxby's and there was a trash can outside of Sara-Bama as well. I don't appreciate people who litter, nor lazy people. Please don't trash your workplace and fellow neighbor stores work places. It pollutes the air you breathe and the earth you live on. One day you won't get the option of clean air anymore if you keep littering. As for Zaxby's, idk how your employees keep the store but if that's how they treat the lot. I can only expect the same in store. Do better. Especially...