Tenney's Pizza — Restaurant in Saratoga Springs

I had to argue the manager that I should be refunded for chicken that wasn’t on my chicken pizza. They knew they were out of chicken and the manager told me she disabled ordering for the other two chicken pizza options but didn’t disable the backyard bbq chicken pizza because “it has other toppings.”

I just got a new phone number and didn’t realize that in the chow direct app you have to use when ordering from them online that it wasn’t current so I realize it’s not the store’s fault that they tried to call to alert me but I didn’t get the call. However, the manager insisted she shouldn’t have to refund me anything because she didn’t do anything wrong when she fully admitted to knowing they didn’t have chicken and disabling ordering for 2/3 chicken options but thought it was fine to sell the bbq chicken pizza “chickenless” because it had enough other toppings which by the way are corn, pineapple, and two types of onions. It was not an enjoyable pizza and I’d never have ordered the pizza without chicken so I’m annoyed that she thought it fine to sell it to me even though chicken pizzas cost an extra $2.25. Was she really planning to call every person that ordered this pizza tonight to let them know it would come without chicken or that they’d have to pick another pizza? Why would she think it was ok to complicate things that much?

There was no note on my box letting me know thst there was no chicken and since she supposedly tried to call me and didn’t get ahold of me you’d think she’d leave me a note saying they were sorry and tried to get a hold of me so I wouldn’t get upset thinking they made the order wrong. Nope. The employee that gave me the pizzas had no idea. And the only reason I thought to inquire whether my pizza had chicken was because there was a sign on the register saying they didn’t have chicken tonight. That employee was very kind and apologetic and asked me if I’d like a refund or a remake. My kids needed to eat and get to bed so I opted for the refund. She said she’d need a manager to do it and this is the point where the manager came in to play. She was very cold and placed all the blame on me due to the phone number oversight and while I take responsibility for not noticing it hadn’t been updated in their system she could’ve taken responsibility for the fact that she chose to sell a chicken pizza without chicken because she thought corn and onions and pineapple is sufficient. She said she couldn’t do a refund. I had to point out that there in fact was a problem with me being charged for chicken that I did not receive and at that point she said grumpily, “What will make this better for you?” I said, “The employee offered me a refund. I don’t have time to wait for another pizza to be made so I’d like a refund.” She grudgingly agreed. And then the refund came through for exactly the $2.42 that the chicken was worth. Wow Tenneys. Don’t go out of your way to keep your customers happy. We definitely won’t be back. For $10 I could’ve gotten a damn chicken pizza at Dominos or Papa Murphy’s without the blood pressure raising encounter with a manager who should’ve been helpful. And to top it off the pizza wasn’t even good. My kids kept complaining how there was way too much sauce and (I agree) and the crust...

Not bad pizza, especially for the price! We went on Pi day so I expected it to be insane. I placed our order online at 4pm and set it up for a 5:45pm pick up time. I got there and it wasn't quite ready and was told it would be about 5 minutes or so. I had no problem waiting knowing they were trying their best. While I was standing there a woman came with the same pick up time and was told the same thing I was told. She got VERY angry, muttering under her breath, and then outright complaining to the staff about how ridiculous it was that her pizza wasn't ready on time. She started yelling that she had things to do, didn't have time to wait, why give a time if you can't keep the commitment, really just going on and on. Those kids behind the counter kept their calm, kept apologizing, and kept checking for her order making sure to get it to her the moment it was ready. Even then, when she basically snatched the boxes out of his hands, the gentleman apologized again and told her to have a good evening. They were seriously AMAZING in there. I can't even begin to guess how many pizzas they sold that day, especially considering I saw at least 100 go out in the 10-15 minutes I was in there. So kudos to Tenny's for having pretty good pizza, great prices, and a staff who worked their butts off that night ( as it seems they do every night!) We will definitely...

Been trying to give Tenney’s a chance to make good on previous bad customer service experiences, but tonight’s order just solidifies their lack of care for their customers. I get the feeling that employees are poorly trained and “management” doesn’t know how to lead a team. The past three orders from Tenney’s have just been disappointing. Every time they forget something. They either fail to see special requests, forget to put extra sauces that are paid for in the order, forget to bring the ice cream that’s supposed to come with the big cookie, or deliver only half of my order. Our previous order before today I called and complained to the manager that we had several extra sauces that we paid for missing from our order. The manager didn’t seem to think it was that big of a deal and said, well I can refund you $2.00 if you want. So sure, give me the $2.00 back. And when I said, please pay better attention to your orders and give your customers what they are paying for. He just said, yeah, okay.

Just disappointed that the only pizza place in Saratoga Springs that delivers to the south end of the city is such a train...