Jimmy John's — Restaurant in Savage

This saddens me to write. I am a Jimmy Johns super fan and I used to work at the apple valley store and loved it! I have lived in Savage now for 9 years and this store was great......until the pandemic happened. At first it was understandable, every business was struggling. Then 2022 arrived and I went in to the store multiple times to order, pick up orders, etc... and they had plenty of employees, but none of them moving faster than a snail and half of them just standing there doing nothing. This is what I see every single time I am there. I have had my sandwiches delivered to my house with wrong and/or missing ingredients, and showing up an hour after ordering. I went in to just get bread one day (something I have done a million times) and the manager got huge attitude and said he could sell me one this time! I rarely write reviews, but today was my breaking point. I ordered online delivery at 11:30am knowing it would take at least 45 minutes to get my food. At 12:40pm I finally called to ask what was going on and was told there was a power outage early in the morning and it set them back (totally understandable and clearly out of their control). The guy said he would be hanging up the phone and bringing my food immediately. I live only a few blocks from the store. 25 minutes later (1:05pm) I call again to just get my money back since I am already feeding my son something else. They said the driver is almost here, so I say ok. 10 minutes later (1:15pm) the guy shows up with our super soggy sandwiches. Now, I know the power outage sucks and causes problems, but had I known that it would take almost 2 hours to get my food, I would have just found something else to make for lunch. No communication about it, wrong information given when called and I am done. Had it been only this one time and this one thing, I wouldn't be writing this. This place needs an overhaul and I am so sad that I won't be eating...

My experience this evening ordering from this restaurant was probably the worst experience I have had in recent memory. When they delivered the food they rang the doorbell and before I even got to the door they were driving off with my bag of food left on the top of my steps. No big deal, they’re probably busy is what I thought. I then discover that my order was wrong and I call the restaurant to see what could be done to rectify the situation. I’m immediately told by the individual who answered the phone that they weren’t going to be able to send anyone out to fix the order because they only had one driver. Okay, I get it, they’re busy. I then ask to have the item‘s cost reversed, but I am told that they would instead comp the item to the phone number the next time I order. This is not something I was interested in because my previous two orders have been wrong and I wasn’t planning on ordering from them again. I ask to speak to a manager about having the charge reversed and he gets on the phone and yells at me and states that I take the future comp or be done. When I say that I have never been treated so rudely, I am not exaggerating. I will never order from this...

I hate writing this. I completely understand businesses being short staffed, staffed by people who may not care etc. but something has gone terribly wrong with this Jimmy John’s. I also understand and am ok with having to wait a little longer for my online delivery. I was even presented with a screen before placing my order that stated my order may take a little longer to be delivered, ok that’s fine. But I really feel that waiting over two hours is too much… for subs. Or at the very least, let people know approximately how long they can expect to wait. My order was confirmed at 5:20, didn’t go out for delivery until 6:41…here it is 7:30 and my order still hasn’t been delivered. I have a problem with a company whose motto is “freaky fast” but I still haven’t received my order… over 2 hours later. I live about a half mile from Jimmy John’s. I’m really disappointed and something needs to change. Someone needs to take charge and figure out why all of this is happening…(clearly more than just a few times based on other...