Dessert Cafe 365 — Restaurant in Schaumburg Township

Surprisingly disappointing? See below for my experience on drinks, food, and the weird atmosphere.

Drinks: cashier was helpful in ordering. There wasnt a sign for if they had dairy alternatives to milk or what flavors for their lattes. I added tapioca boba to an iced latte. They were kinda hard and tough to chew. I wasnt going to say anything to them and just drink it anyways. After a couple minutes a worker came up to me from the back saying how the boba is kind of hard, and asking me if i thought so too. I told her i agree, but insisted it was fine. So they knew the boba was bad but served it anyways. After 10 minutes i couldnt really finish the boba, as they became harder.

Food: i ended up getting some cookies to take home since it seemed easiest to carry. Each cookie was $2.75. I feel that price is too much for the quality of them. In the bins they were in, most cookies all looked very different from one another in size, very uniformed. The flavors seemed interesting tho so i still bought 5 of them and tried picking out the good ones. Either the cookies (by flavor) were thin as paper or 1/2 thick. I found the thicker ones, no matter the flavor, were all very dry. The oatmeal butterscotch flavor one was tough and dry, with crunchy oatmeal pieces. Which typically oatmeal cookies should just be soft. I would say despite the cookies seeming large, although some are super thin, the price is still overrated. $1.75-2 would be a fair price based on quality.

Atmosphere: there was a table at the front where a middle aged guy was sitting while on the phone, who just stared at me as i went in. Despite the large cafe, it was empty besides one girl and a male customet who came in right after me. As he entered, an older lady came from the back and was talking to him. Im guessing an owner. As they went to the register the cashier had to keep asking if she was suppose to charge him or not. So it seems the owner's friends often get free items. The owner lady then went to sit next to the guy who was on the phone. Assuming he might be an owner too. When i got up to leave, the older lady also stared at me and it was weird. It feels off putting to have managers or owners sitting upfront staring and guests. The cafe is also surprisingly full of tables and chairs. Not much walking room from table to table. Makes it feel cluttered.

Instead i would highly recommend either handsome bakery, or tous les jours. Both which are less than a mile...

Overpriced, and lack of common customer service. Will not come back.

We ordered 3 bubble tea and one tiramisu cup. When I personally ordered my bubble tea, the cashier repeated it back to me and I saw her punch it in the pos. I pay for it, and wait. The 2 other bubble tea come out first and we are told that "The store closed already so if you could leave..." by the employees. I tell the employees that I was still waiting on my order, and the cashier that took my order says: "I remember your order, you didn't pay for it. If you want to see the receipt, I can show you." Me: "You repeated my order, and I saw you punch it in." Cashier: "The computer shut down as I was punching in your order. You did not pay for it, so I cannot give you a free drink." Me: "I don't expect a free drink. I think there are better ways to talk to your customers." Cashier: "Okay I admit it's my fault, but you did not pay for it."

We left after this frustrating exchange and will not be coming back here. Their 3 inch cakes are $11 and theur 6 inch cakes are $30+. I do not think they are worth it...

Went here 15 minutes before they closed. There's not much left in their pastries, bingsu ingredients were all gone as well. We tried several of their bread and they were okay. We ordered bubble smoothie with tapioca and pearls. The tapioca was hard to chew, it tasted like it was old. Ordered the same size however one if the size of the bubble tea we ordered was smaller than the others. We didn't bother asking about it since they were closing. The ambience of the cafe was blah, not much decors. Two other people came in before closing and they turned them away and told them that the cashier is closed. Which I though was weird because they have 10 minutes prior to closing. I mean why would you indicate you are open til 10pm but will turn customers away 10 minutes prior closing. It sucks they drove to go to this place and they were turned away. We might come back to try their pastries but will come by a...