92 Town Korean BBQ Restaurant | 구이촌, 시카고 맛집, 한식 #1, 고기집 — Restaurant in Schaumburg Township

Confusing and disappointing first time experience; won’t plan to return. Younger waitress brusque to the point of rudeness. After a bit of wait along with four other parties in line, she comes up and says “Barbecue?” I asked for a regular table and she says “Then you have to order To Go”, turns around before I can respond, and leaves. The other parties are stunned just as we were, especially as they were all seated before us in line. Then she comes back and says to my spouse “Well, I explained to her if no BBQ then To Go” and I’m literally standing there. So we accept “BBQ” status and she says to push the button at the table when we’re ready to order. We had been waiting and we told her that actually we’re ready to order (wanting to save everyone’s time), but she said we need to sit down, press the button, then we can order. So we ridiculously did exactly that. Apparently we were still in the wrong, because she then proceeded to exasperatingly and tersely explain that since we were a party of 3 (one toddler btw), we had to order a minimum amount of items, and that 3 bowls of rice cost is mandatory. All explained as if we were a huge stupid annoyance. At this point I was ready to leave.

Then, a sweet older waitress (apparently her mom) took over the service, and despite being just as busy was absolutely NORMAL and pleasant. I found a rubber band in my ice water and she was extremely apologetic. OK.

The food tasted authentic. Pretty sure the chef himself brought the stew to the table, which was nicely presented and had good flavor. However, as consistent with many of the reviews here, it was super pricey. Over $130 for 2 adults and 1 toddler, due to the mandatory order policy (which was not transparent, and not explained well). For that amount, I can take my family to a comparable Korean restaurant back home for at 3-4 dinners.

So basically if you aren’t staying to spend a lot of money on their terms, they won’t accept you as a customer.

I would ditch the table doorbells and encourage more human contact. I would clearly practice explaining minimum order in a service-friendly manner and really consider being lenient for human guests younger than 5 years old, who aren’t going to consume an entire meat order’s amount of food. Pricing could be restructured so that guests understand what is or isn’t included and reduce time that the waitress has to explain. Spending just a few more seconds at a table rather than zooming around would increase customer satisfaction and actually lead to more orders and more money.

The younger waitress seemed to mellow out a bit later. I wish all of the family well; obviously they are working very hard, but the overall experience was totally unpleasant and unsalvageable. Korean food should be happy and comforting. I gave more stars on this review due to the kindness of our...

If I can give them a zero or a negative star for the rating, I will provide them with it.

I went to this BBQ restaurant with my family on Tuesday, February 07. Initially, we tried to go to the Sogongtong Tobu house. Unfortunately, the Tobu house was closed that day, so we tried to find an alternative restaurant. Since my son loves to eat Korean galbi, we went to this restaurant based on the rating.

We ordered the Combo B menu, which consisted of four different types of meat; however, the food had an average taste, but the amount was way too small.

The waitress (I don't know whether she is the owner's relative or just a waitress) is very unprofessional and not friendly at all. Also, we are Korean-American, and we're native Korean speakers. She knew we could speak Korean, but she spoke English, so we responded that way. Our next table customer was a middle-aged two Korean gentleman they were speaking Korean, and she spoke the Korean language. That was very awkward, so we tried to Korean, and then she reluctantly answered the question but was rude and not polite at all.

I even cooked our food, which I'm good at, but I asked her when she came to our table, "Isn't it supposed to be cooked by you instead of a customer?" Then she immediately answered, "We are not in a Hibachi restaurant, and we don't cook for the customer." What kind of Korean BBQ restore are they? They are so snobbish.

As I mentioned earlier, I'm a Korean-American, and I knew the Korean restaurant very well and had significant experience. Still, I had never had this kind of bad experience in my entire life.

The experience was terrible. I don't care how good the food is. I will take my business elsewhere if the expertise and service are insufficient. We had two adults and one kid, and she forced us to purchase any dishes. I'm sorry, but that's just wrong. My son is just a kid who can't eat a full dish alone. It's just an odd rule. We also asked for more side dishes, and the waitress said they would charge for extra side dishes, so we gave up asking. I don't mind paying for a proper service, and I'm not short on money to provide decent food for my family and what they want to eat.

Go to any Korean restaurant, and they will refill those side dishes all day long. Lastly, the price was too much. We never go to that restaurant again, no matter how they change or improve later. We WON'T be back.

92Town, if you want to run your business long, please take a class on customer service.

If anyone has a cold experience with high prices, you can feel...

This Korean restaurant has been my go-to place for the past 10 years. The food has always been amazing, and the owners have been friendly and have become good friends over the years. I remember coming here alone in the past, but now I come with my family. My kids absolutely love the bulgogi BBQ. However, since they hired a new waitress, the experience has changed for the worse. She is very rude.

During our recent visit, she seated us at a small table, and when I requested to be moved to a larger table due to concerns for my kids' safety, she claimed that all the tables were reserved. It turned out that this was not the case. Moreover, when I mentioned that we couldn't sit there because table is too small and we bbq it's not safe for the kids then she told us she can't sit us where we usually seat due to my kids being messy and asked us just to leave, her response was mean-spirited. I was furious. When I tried to discuss the issue with the owner, she prevented me from speaking to him and asked us to leave the premises. And she said she can do that because she is the "general manager" ahhmm, you're the only server there and also she lied in front of me and told the owner that I didn't mention about doing bbq instead we're dine in only.

My husband and I have noticed that each time we eat there, we receive the same treatment. However, because I have a personal relationship with the owner and I genuinely love the food, we have always let it go in the past. But today, the waitress went too far by berating us about our kids being messy and kicking us out and...