McDonald's — Restaurant in Schaumburg Township

I visit this McDonalds in Schaumburg on occasion because I see a doctor across the street from this store. I live 30+ minutes away so I have no other reason to be there. A few days ago I placed an order on the app when leaving my dr office and was at the store in less than 5 minutes. The girl monitoring the speaker didn’t understand me and had me drive to cashier window. The cashier told my that only a part of my order ((Diet Coke but not McChicken) came through and that was all she could give me. I told her I wanted my complete order and she not only refused but she argued with me. I asked for a manager and some young woman came to assist. I later learned that she was not the manager. She too, argued with me and said she could only give me the Diet Coke. After their rude behavior and refusal to fix my order, I told them to forget the whole thing and I left with nothing. Once I got home, I found a charge for $6.23 on the bank acct I used to place my original order which btw should have been $1.12 had I received my food and drink, which I did not, so I shouldn’t have been charged anything. (The McChicken was free as a deal for the day when you spend $1, which was the medium Diet Coke.) I was able to look at recent orders on my app and saw that I was charged for 4 vanilla cones just 1-2 minutes after I left the drive thru window. WHAT??? I called the store and spoke to supposedly the “real” manager who said I could come back and she’d try to fix the problem. I’m disabled and far away so this was not a good option. She ended up giving me the mobile app customer service #. I called them and explained everything. They were very kind but unable to give me a refund because they’re a 3rd party supplier. They told me that my complaint would be forwarded to the McD’s owner association and I would be contacted soon. This was 3 days ago and still no call. I would really like to speak to the owner of this particular store so they can see how their employees rudely treat their customers and how they steal from them. $6.23 may not sound like a lot to many, but when you’re on a fixed income & budget, every penny counts. Besides…. What was done here is considered down and out theft and should not be tolerated. If I don’t receive a call very soon, AND a refund without returning to this store, I will have to report the situation to my card issuer’s fraud department. I know this is long but I am hoping that someone who can help will see this and call me. The mobile app customer service department has my name, phone number & address. I LOVE McDonalds and frequent them often, but I have never been treated so rudely by an employee nor have they ever stolen a dime from...

Today us August 30, 2018. 3.35 am .I recently started to visit this McDonalds on Roselle Rd and today I had a horrible experience. Every time I go here all staff is unprofessional. I wanted to get my usual senior coffee. This black unprofessional female didn't make my coffee like I requested. 7 creams and 8 sugars. I asked her to put a little more sugar in my coffee. Instead without my knowledge she made me a whole new one and gave it to me. The coffee smelled strong and I asked her did she put cream and sugar in it. She said yes. I proceeded to open the coffee and was burned on my legs because she filled it to the rim with no cream or sugar. This was an intentional act by the employee. I told her I was burned and she just laughed like an ignorant individual with no sense would do. I proceeded to give her the coffee back because it was dripping all over me and she did not take it. if cameras were working all of this will be on tape. I asked for the manager and all He could say why are you hollering. First of all I was scorched to death and the coffee is still dripping on my hands burning them and the so called manager was just looking. He was no help either. I am definitely pressing charges. This was done intentionally and the employee thought this was funny. Both of these individuals need to be fired immediately. the manager did not want to give me the employees name who did this deliberately. Horrible customer service and so are the employees and so called manager's. This McDonald's deserves no stars and if I could give a zero that is exactly what...

Sunday 2/18/18 @ 1pm. Came in and there were 2 people in line in front of us, no big deal. Once we ordered our food, a double quarter pounder with cheese meal large, 2 cheeseburgers 2 large soft drinks and a large coffe, it took 10 minutes to get our food. While we waited, we watched no less than 12 drive thru orders get completed and sent on their way. The drive thru ALWAYS takes priority at this location. Once our food came, we had 2 medium soft drinks. When we told the manager they were supposed to be large, she just gruffly said, “Says medium on here.” When we, again, told her that we ordered large and it’s not our fault her employees can’t press the correct button, she just plopped two cups down and walked away. We ate our food and left and there were still people inside waiting to get their food who were in line when we got our food. It’s a shame the service was so poor as we wanted ice cream sundaes, but didn’t want to wait another 10 minutes for them.

I don’t ever go to McDonalds expecting a luxury dining experience, but this was rediculous and the ownership should be looking into the effectiveness of their managers and staff. If I take the time to come inside and eat, there is a good possibility that I will make an additional purchase. Why does drive thru get the priority over dine in?

At this point, I’ll go a little out of my way to avoid the poor service at...