Popeyes Louisiana Kitchen — Restaurant in Schaumburg Township

I have to say, this Popeyes Louisiana Kitchen location delivered hands down the worst customer service experience I have ever encountered. I stopped in at around 5:30 PM during dinner rush to pick up food, only to find that they had no fresh chicken prepared. Instead, they were scrambling as if everything was being made to order, which is baffling for a fast food chain at peak dinner time.

I politely asked one of the gentlemen working how long the wait would be for fresh chicken. He told me about 20 minutes. Since the place was starting to get busy, I decided to wait it out. After 20 minutes, I returned and approached the counter again. This time, a young girl with black hair was at the register. When I asked her how much longer the chicken would take, she snapped back in a combative and dismissive tone, telling me it would be “20 minutes from now.” She went so far as to reprimand me as if I were the one at fault, instead of taking responsibility for not doing her job and operating a chicken establishment properly. I was in shock. Instead of acknowledging that I had already been waiting patiently, she doubled down with an attitude that can only be described as rude and unprofessional.

The customer service at this location was appalling. Employees appeared disengaged, with multiple staff members standing around rather than working efficiently to meet customer demand. At a dinner rush, the food that was sitting out already looked cold, and the team made no effort to present the brand in a way that Popeyes is known for. There was zero sense of urgency, preparation, or basic courtesy.

I walked away feeling not just disappointed, but insulted. This experience goes down as the rudest and most poorly managed service I have ever seen at a Popeyes or at any fast food establishment. If this location is a reflection of how they operate during their busiest hours, then it is clear they are not taking their jobs seriously, nor are they respecting the customers who keep them in business.

Until management addresses these issues with proper training, leadership, and accountability, I cannot recommend this Popeyes...

Been waiting months for this Popeyes to open finally got to go there On my way home from work about 8:45 p.m. I ordered two chicken sandwiches. One spicy one not jalapeno beans and rice. The fries some Cajun sprinkle. It was absolute worst chicken sandwich I've ever had from Popeyes ever in my life. The fries are from this afternoon. They're hard. You can't even chew them. It's like they couldn't even open a second bag of fries to get through the evening. They had to serve the ones from this afternoon. It is so sad I can't go to the Popeyes a half a mile away from my house. I have to find either a better one or a different place to go all together. They've been open 2 days. They better step up their game like 200% cuz that's just sad and they forgot the Cajun sparkle after the manager corrected me for calling it Cajun sprinkle so late. Didn't want to go back. Just dealt with the food. How sad...

So I went there to grab two big boxes. You know the big box comes with two sides and a biscuit right tell me why I asked for tenders for both of my big boxes. Then I asked for fries for each one. Tell me why when I got my food After waiting five minutes. Mind you I’m the only person in line. My fries were cold and my tenders were cold and I was supposed to get two fries And I only had one and a side of mashed potatoes after repeating my order several times in the drive-through, then repeating it when he came out with the wrong order And he still brought out the wrong order once again shorted me on one of my fries and they were still cold. Came all the way home had to go all the way back and still didn’t get my order right so I do not recommend you’re better off going to the one on Roselle and golf Road or the one...