Automation Technology Inc — Local services in Schaumburg Township

Good machine, but poor support. I've had my KL1212 for about 6 years. It was damaged by a power surge and I called for technical support. I was asked to pay for support over the phone so I paid what was asked. The technical support guy was rude. He spend half of his time insulting me in broken english. He kept saying "you know nothing!".... which was sorta true, but that's why I called technical support. We found a part to replace so I bought what he recommended. When the part arrived and I had questions about how to install it the tech support insisted that I needed to pay more to get more help. He hung up and refused to help unless...

I purchased the G0704 belt drive kit for my grizzly mill. I wanted to get away from the sacrificial gears that come with it.

I must tell you how pleased I am with your speed of delivery and the product itself.

I know others also sell the same kit, and I downloaded the instructions before ordering it.

Super easy to install and all parts were a perfect fit. After destroying a dozen of the sacrificial drive gears and the low range intermediate gear. This is a pleasure to work with now.

Thank you for the prompt shipping and I definitly will look at your site for other machining options for...

Give your business to a supplier who will honor their warranty and gives quality parts. The product we got was expensive, and not the same at all as what was advertised. It arrived with faulty parts, and zero accountability for them. Still having ongoing issues with support who simply delay and ask for videos and promise future solutions that never arrive. Give your money to someone who deserves it, and not this...