Starbucks — Restaurant in Scottsboro

I ordered a Tall Pike , a little cream in the side and 6 raw sugars on the side @ approx. 6:45pm

The Mexican girl, (her name tag was covered) on Drawer 1, Reg 3 Says “$3.65 “ I drove around to the windows and thought surely she didn’t say $3.65 she must’ve meant $2.65 … I get to the windows and she repeats $3.65. I informed her it’s the small coffee (Tall). She said “ But we had to put creamer on the side and that little cup costs .70 cents plus tax. “

I said “I’ve never paid $1.00 extra for a tiny cup of creamer… never mind the cream on the side, just let me have two pumps of cream in the coffee.” She rolls her eyes and gets on her register to void the order and charge me correctly.

I told her, “ I’m sorry to bother you but I’ve never paid $2.65 for a Tall Pike (East Greenbush, NY I pay $2.48 a tall cup, free cream and raw sugar in the side)…so $3.65 …nope, never. “ She says “ Oh trust me I’ve paid $7.00 for a drink.” I said “ Excuse me?! For a Tall Pike? No way.”

Then, she walks off, and takes the coffee to the sink and pours out coffee and comes back to the register to take the tiny cup of cream and pour a tad bit in the coffee.

Then throws out the rest of the cream AND the cup she was trying to charge me an extra $1.00 for!

Ridiculous! She could use a customer service skills training for sure. Poor customer service. Always remember, if the customers stop coming, you’re out of a job. Treat people the way you would want someone to treat your mom, dad,...

Truly the worst experience Iv ever had at a Starbucks. We waited an hour to get our drinks and if we didn’t complain, it probably would’ve been a two hour wait. The cafe was filled with angry customers due to them making drinks for drive thru and mobile orders ONLY and completely ignoring those of us in cafe. Whoever’s running that place needs to realize having over 20 people waiting at the counter for their drinks while they completely prioritize the drinks for people who weren’t even there was and is ridiculous. Walking up and complaining about an hour wait and being told “it’s going to be much longer” is not acceptable. All of us in that building deserved a refund and a free drink. To top it off they ran out of cold brew when they finally decided to make my drinks(which took multiple complaints to get) had to settle for something else that was cheaper and didn’t get money back on the price difference. Probably about 8 mobile orders on the counter going bad that never...

This Starbucks is no different than every other Starbucks in the realm of long lines in the drive through and GREAT coffees. This one in Scottsboro Alabama is larger than pretty much every Starbucks that is not in a mall within 45 minutes. The parking lot and drive through sort of nightmarish considering I have been 3 times and each time it’s so crowded you would think they are selling “Popeyes” Chicken sandwiches 😂. Parking outside of the parking lot and walking in seemed to be the best option since I have done both and the drive through is about 15 minutes longer in wait time. The inside of this Starbucks has way more tables and counter space. It’s very enjoyable, but I personally like the all wood themed Starbucks joints rather than the wood accents. To me the wood and coffee aroma goes hand in hand. The staff are very friendly and seemed very knowledgeable. It took about 8 minutes to get my Iced Apple 🍎 Crisp Macchiato, but it was well worth the...