Wendy's — Restaurant in Seagoville

THEY DON'T EVEN DESERVE ONE STAR!!!! ABSOLUTELY HORRIBLE!! We went to Wendy's for lunch and sat in line for 20 minutes before even getting up to the window! Then, we get to the window and wait another 10 minutes. We asked KiKi who was dancing around in the window if there was an issue with our food because it was taking so long. She said they were busy inside but they were all walking around slowly looking at the screens. WORST SERVICE EVER!!! So we have to go back to work and clock in and if we wait any longer I'll be late so my husband asked for a refund of the $12 something grilled chicken ceaser salad I ordered and 2 Double Stacks, KiKi told her Manager that we wanted a refund and she said here's the Spicy Chicken Caesar salad so my husband said, No, we didn't order a Spicy Chicken Caesar salad we ordered a Grilled Chicken Caesar salad and we can't wait any longer, please just give me a refund. They all literally froze, all 3 just staring at each other not answering. We had to drive off without are food AND WITHOUT OUR REFUND....AND I WAS 10 MINUTES LATE BACK TO WORK!!!! We will NEVER go there again and I strongly discourage anyone else to ever go there again so they don't have a horrible experience like we had. They NEVER got our order right at the lunch shift. IT'S RIDICULOUS!!!! People are on their lunch break and supposed to be able to get "fast food". NOT AT WENDY'S IN SEAGOVILLE!!! It's slow food there. Totally disappointed. I called the store so I could get the store number so I could file a complaint and it rang so long it hung up so I called again, they answered, I asked for the store number, she didn't know it and had to ask a few people and finally got it for me and when I asked who the manager was onsite and she said Dia and I had to ask it again to understand her, she said here's Dia so I asked Dia her first and last name and she said she wasn't going to give me her last name and asked what this was pertaining to and she instantly got a attitude with me and when I explained why I needed it. She got defensive and said "no ma'am i was getting your refund." And started to argue with me. No she wasn't. My husband and I were staring at all 3 of them! I had to hang up because she was getting loud AND rude!!! I can't believe they have a Manager like that! I wouldn't have a Manager like that representing my company without being written up and on the list to be fired if they had one more complaint about her. Customer Service is the MOST important value to enforce. Absolutely some of the worst customer service I have ever...

This message is for the Franchise owner of the Wendy's in Seagoville. You must enjoy losing money as I don't understand what training is provided to your employees to know what Customer Service means and quality and professional means or maybe you just don't pay them enough to care. I believe this person who maybe one of your managers is needing your help either pay her more and train her or write her up and put her on a tracker. Your new employees can only learn based on what they see. The service was awful and I came thru the drive thru never did all 3 employees who were talking with each other about who is working when etc while I wait and watch for my small order which was 2 Frostys that were not even filled up and that cost 4.00 a piece a total of $8.21 cents and then no customer service. Trust me I should have gone to store and just bought a gallon of ice cream. Which is why I am asking you that u really must enjoy losing money because I will never ever return again to this Wendy's.. I have given your establishment a try now 3 times this was the 3rd strike so it's time to write this review it just hasn't changed. Your employees must feel like they have other jobs they can go get so why care about you as the owner. I can't figure out how hard it is to acknowledge your customer and talk later when you don't have people who spend their hard earn money which in turn pays their paycheck. I guess you don't care or just have enough money that it is what it is. Best of luck to...

I'm just unsatisfied. I enjoy Wendy's for lunch most days (Garland location). The food is always good and the prices are unbeatable. Therefore, I won't let this corrupted store keep me away from Wendy's in general but I might not be going back to this location. It seems like the staff is becoming less friendly and more lazy. I'm hoping that a new GM steps in soon to resolve the following issues:

tables are never cleaned (cleared from trash but not clean)

When going through the drive-thru I NEVER get a receipt.

the day time staff until about noon speak hardly any English and get my order wrong unless I point at the pictures. (weekends)

the night (dinner) crew don't understand simple English but instead talk in slang.

I'm always seeing staff eating and drinking where they make my food and drinks.

staff hanging out by the entry doors smoking.

Well, I guess it wouldn't have been that bad unless I would have been able to get the order I actually paid for... But, I had no receipt to show because they gave me the wrong order and didn't want to replace my food the right way.

All of that said,

DM, please get this store under control. After looking at my bank statements for my taxes I realized that I spent $1400 last year on Wendy's. I would really love to eat at this location again. My family loves the place too!

Okay, so, there's my...