Wingstop — Restaurant in Searcy

I had been to this location a while back and had issues with my order, so I wanted to give them a second chance. I was extremely disappointed. I ordered the wings with "extra cook time," and they were still raw, with blood inside and soggy . I went back to see if they could fix them or at least refund my money. After leaving me waiting, the manager came over, seemingly annoyed that I interrupted his call, and treated me with an arrogant and rude tone. He argued with me about temperature variances, thinking I was an idiot. I've been in the restaurant field for over 10 years and know everything from how to cook the damn wings to how to provide good customer service. I told him it didn't matter if they couldn't fix it or do anything about it, I didn't need it. You can keep your wings. I don't need a refund or anything. I turned around to leave the establishment when I heard him grab the box and throw it. I'm seriously not waste your time or money on this place.. I do not recommend this place. Besides the food being disgusting, the customer service is very...

I placed an order at this location and discovered that one item was missing. I called the restaurant to address the issue but was left on hold for 46 minutes. Frustrated, I drove back to the restaurant to resolve the matter in person. Upon showing my phone to demonstrate how long I had been on hold, the issue was dismissed as insignificant.

The employee responsible for leaving me on hold did not apologize or acknowledge her behavior. The focus of the staff seemed to be on other customers in the store, rather than addressing the poor service I had experienced. Despite spending over $70 on my order, I was given incorrect items, endured an excessively long hold time, and was told I would have to wait an additional 13 minutes for my food.

As someone who typically enjoys Wingstop and values positive customer service experiences, this encounter was deeply disappointing. My advice to future customers is to double-check your order before leaving the restaurant or consider visiting the Jacksonville...

I've got to give a huge round of applause to the Wingstop crew! Your ridiculously awesome service was seriously impressive, and your super friendly attitudes, even when dealing with the grumpiest of customers in front of me, were laughably impressive. You guys totally nailed customer service, and the grub was just as fantastically delicious! I'll definitely be winging my way back! Cam, the manager, was the master of keeping it cool, and his can-do attitude and sense of humor had me grinning. He led the guys in the back like a pro, even when the tickets kept piling up. They all did a fantastic job, and it's because Cam was a...