Planet Fitness — Local services in Searcy

My family and I got signed up for Planet Fitness in Searcy Arkansas January 11, 2017 and was told that our join fee of $1.11 would be taken out of our bank. Then our first month fee of mine and my husband the $21.89 each and our son fee of $10.99 would be taken the next month on the 17th of the month. When we checked our records at the bank we had been OVERDRAWN $139.11. When we went to talk to the people at Planet Fitness we were told that everyone is not on the same page and the guy just got off the phone before we got there with a similar situation. I asked him if we were going to be getting any of the money back from them. He told me I'd have to talk to a Kim when they were having their meeting for the phone calls about this. We cancelled our membership then on the 18th of January. I called tonight and talked to a manager and was given a rude answer. ( You should have read your paper). ( It's not our policy to give money back. ) Well it's not our policy to tell our friends and family to go into your business and spend our money there. I can't imagine how the other places do to their clients but y'all should be ashamed of yourself. Make sure you tell people about when the money will be taken out of the banks and I did ask the lady when we went to finish getting signed up when our fees would be drafted and she told me and my son that it would be in February on the 17th. So I don't appreciate the rudeness that I got from this manager today. We all three of us could have still been a client's there if your staff would have all been on the same page. We had to pay our bank the entire $139.11. Because of you. We had to let other things go because of it. So thank you. Get everyone to tell the clients the truth about when the fees will be drafted. Thank you the Ernzen...

Clean and new, tons of treadmills and cardio equipment. Good for getting back into shape. No free weights other than dumbbells but it's not really for the meathead gym rats. They have a custom area for a 30 minute workout component weights with cardio. Personal trainer available by appointment or in group sessions. The membership is a great deal either $10 or $20 per month depending on what perks you want. The base membership allows full use of the equipment and locker room. The black card ($20) allows you to bring a guest to workout with. Plus access to a spa area with hydromassage loungers, massaging chairs, tanning, as well as access to any Planet fitness location if you travel. I've been a member for less than a week and enjoy the positive vibe of the place, the staff has been friendly and helpful. They advertise as a judgement free zone and live up...

This location has no hot water in the showers. When I asked the attendant about it, he couldn't tell me why. He said it might have been because of the weather. Then he said the water heater works when it wants to. It would be nice to have a hot shower after a workout, especially now that cold weather is here.

EDIT AFTER RECEIVING RESPONSE FROM THE OWNER: This particular location is not my home gym. I just stopped in as I was passing through the area. Upon looking at further Google reviews of this location, I see there are quite a few other reviews referencing the lack of hot water in the showers. These date back a couple of years. It seems that it may be time for PF to contact the manager of this location to remedy...