Skillet Airport @ SeaTac International — Restaurant in SeaTac

The staff here are on it! I was greeted right away and checked on several times even though they were very busy. My food was ready almost instantly. The decor, lighting, barstools, and booths are so cute and feel like a classic diner.

Update: My 5th time here. This has been my go to spot since I travel through SeaTac a lot. I'm the past service has been great. Tonight it was terrible. My husband and I arrived on 12/27 around 7:30. The QR code for ordering is still attached to the table. It was not working several months ago and apparently still is not. After being seated in a not busy restaurant, my husband and I waited several minutes for any acknowledgement. We finally got a brief acknowledgment in passing from a blonde waitress. Several more minutes go by. She is prepping water for a table in the back that came in after us. We had no water. We had about 45 minutes until boarding. My husband is type one diabetic and needs to inject a few minutes before eating but if he injects and doesn't eat soon his blood sugar will crash. Tired of waiting almost 10 minutes, I attempted to order from the QR. Still not working. I was able to get the other waitress' attention and she reminded the other waitress that we were there. The blonde waitress came over seeming very annoyed. I told her we tried ordering online but it wasn't working. She said nothing so we asked for what she wanted even though she never asked for our order. All she said to us at all was don't try to pay with the app. When she came back with my soda. I asked her for the check since we were now starting to get anxious about enough time to eat before boarding and the diabetic situation. She said very rudely, from several feet away, you'll get it once your food is on the table. I told her to cancel our order and we left. Cafe D'Arte ended up getting our business and tip. And their staff was not only friendly, they didn't immediately make us feel like a burden for simply trying to give them our business. Too bad. Skillet has great food and a good atmosphere. Before we walked in I was telling my husband who hadn't been there before how much I like...

If I could give this place 0/5, I would. I ordered the basil tomato soup and a kale caesar salad. Yes, why am I ordering non-grill made items from a place named the skillet, but they were selling it, so be it.

However their order management system works, it's tremendously backed up. Even the to-go counter will take at least 10-15 minutes to prepare ready-made items for you (pro-tip: tell them your flight is boarding in 15 minutes and they might bump you up a little).

That's not why I'm giving them such a bad rating. To give them credit, the place looks nice, the servers are decent, the prices are high but for airport fare you don't have much choice. At least more affordable than $40-50/day parking in downtown Seattle.

The problem is that they failed at the one point of a restaurant: to serve edible food. The kale caesar should have warned me off immediately by the ingredient list in that name: why would you use bitter kale instead of neutral, almost watery sweet lettuce? Have you (whoever decided to make this a menu item) tried this combination and decided the health benefits were worth the trade-off in taste? The dressing is not remotely creamy, and the cheese bitter, and together everything combines to make the saddest, bitterest take-out box of cold-served misery I've ever had the misfortune to taste in my time on earth. My tears were a cooling salve down my throat after the first regretful bite. Some things you're better off not knowing.

The soup is hot. Looks nice. Has cheese. Tastes like salty diapers and nearly smells like one too. Compared to this I'll gratefully down a bottle of mariana sauce or ketchup and say thank you in tears afterwards for saving me from this abomination of a creation. It is most certainly not food for me.

Total damage? $14 to my wallet, but irreparable trauma to my taste buds and my heart. Take this warning from a kind-hearted stranger and stay the fk away...

This place does not even deserve its 2-star rating. The service was absolutely terrible such that we just walked out without ordering any food or drink after a 30 minute order. This is the most inefficient, poorly run, and rude restaurant in the airport. First, despite 12 open tables compared to 6 seated tables, they had a placard sign instructing customers to wait to be seated. No one approached the growing line for over 15 mins. Then a woman finally let in four table groups. We were in the second d grouping. We sat down and there was the QR code to order yourself. Given the apparently stressed out two servers for 10 tables, six of which had already ordered/been served, we thought we would be helpful and order ourself. The table group in front of us and the two behind us received water served in mason jars and received napkins from the server and the ability to receive paper menus. We did not. The QR ordering failed at the check out page. It instructed to place order through server. I attempted to flag down two server. No response. Keep in mind the entire restaurant is maybe 30 feet long, and we are sitting about 15 feet from and facing the POS stand where the two servers were standing instead of assisting customers. So I tried the QR code ordering again. It failed again. Still no visit from a server with water or napkins. Tried to flag down again. Too preoccupied and still standing in POS area. Tried QR order by again. Failed again. Still no help from servers. We were forced to leave and go to food court area where we were able to be immediately served. This restaurant lost out on over $80 in business and $20 in tips....