Benbow Room — Restaurant in Seattle

I've been to benbow room a few times now and have usually had a great time. Tonight though, I had a horrific experience.

I recently turned 21 and went out again with a friend that tuned 21 today. We sat inside and when my friend went to order a drink he was declined due to having a vertical ID. He then came back over to our table to tell us that they won't accept vertical ID's, and as he was telling us the bartender that declined him proceeded to come to our table and scream "you guys need to get the f--- out of here. It's not me, it's management, we cannot accept vertical IDs." I understand that she didn't want to get in trouble by serving us and that totally makes sense, but the immediate rudeness and the disrespect we were met with started to make me shake. We had no clue this was a rule, especially since I had been there a month before. I had just ordered food and was hoping to wait for it but she would not let us wait for our food. As I started to pack up with my friends she screamed from the bar "they aren't f-----g" leaving!!!" It was very unsettling because it seemed like the bartender herself was drunk.

Not only did this happen, but I went to the bathroom right after this encounter (before I exited the establishment) to calm my nerves and go to the bathroom. The bartender also happened to be in one of the bathroom stalls when I went in and once she left the stall she was in she proceeded to NOT wash her hands and leave. It was disgusting, and provided yet another reason to make me NEVER want to visit this establishment again. I would not trust this bartender with my drinks.

If this woman had approached us calmly or politely I would've had no problem at all, but she approached us by swearing and being verbally agressive to the extreme. I have never written a yelp review but after this encounter, I could not hold back. Please do not visit this establishment, you will be met with incredibly unkind staff who don't wash their hands after they go to...

This review is in regard to their online ordering system. I was really disappointed by the whole experience, I placed my order online at 5pm and it said the order would be ready for pickup by 5:20pm. I arrived at 5:15pm through their main entrance, there's a sign out front that says to enter through the alley. I see some shelves with paper bag orders so I go there to look for mine. I didn't see it which was fine since I was early. 5:35pm rolls around and I ask the guy in the back if he can check on the status of my order, he told me that mine is coming up next. Great! But how did he know it's my order? He didn't ask for my name nor did he give me time to respond with my name before he disappeared into the back. It's now 5:50pm (30 minutes after the order was supposed to be ready) and I ask the guy again and he brings me an order that isn't mine. I told him my name and he brought my bag from a completely different shelf located at another entrance. Why is this pickup system so confusing? This could've easily been resolved if there was some kind of signage that said to check the other shelves. But now I've wasted 30 minutes of my time, my food is cold, and I'm annoyed by the...

HORRENDOUS BARTENDER!!!

Came here with some friends for the first time. One of the people in our party was from out of state. They had recently renewed their drivers license, and the state they were from recently started only issuing vertical IDs for people over 21. The female bartender that was working, had no customer service skills at all! She repeatedly cut our friend off while they were trying to explain why they had a vertical ID. The bartender refused to listen, or hear them out, and very rudely kicked them out of the bar!!

This bartender was clearly over serving two of the females sitting at the bar! Letting them run their mouths and yell at our friend to get out. She continued to over serve them, but refused to serve one drink to our friend, who was not intoxicated!! Our whole group decided to leave because of the bartender’s...