Jimmy John's — Restaurant in Seattle

I visited Jimmy John’s today and was shocked when they refused to take my order in person. The staff told me they were too busy and only accepting online orders. Everyone understands that restaurants can get busy, and I’ve certainly waited for service before. However, in my 50 years, I have never been turned away from an open business.

Before leaving, I asked to speak with the manager, who informed me that they were the manager. When I requested corporate contact information, they said they were a local franchise and didn’t have that information. They apologized but stated they were following their boss’s instructions. When I asked for the owner’s contact details, they refused, citing privacy reasons, and told me to file a complaint online.

If the store is overwhelmed, a better approach would be to pause online orders or inform customers of a wait time rather than turning people away at the door. This experience left a bad impression and does not make me...

I am a disabled person and I don't have a car but what I did it is exactly 1 mi away driving the speed limit takes 3 minutes 30 seconds but they do not have a delivery service which I find terribly disappointing because Jimmy John's makes the best submarine sandwiches I've ever had. So I guess before it was because I couldn't get there without taking 2 hours to and from because of the way the buses were here that I gave a lower rating than they deserve because they really are the best. And I really don't like Jersey Mike's because they put Italian dressing on everything even when you don't ask and too much salt and pepper and vinegar. I like a basic roast beef sandwich with mustard, mayo, lettuce and cheese only. And I used to get the double sandwiches and it was about 20 bucks but I cut it into three and it was really worth it so it's a trick for me to get there but when I get a car again I'm going to be...

The least Freaky Fast of all JJs unfortunately. I do have extensive order history with this store because lets face it. Your sandwiches are great! However, anytime i order for delivery, I'm waiting 20-30 minutes. It's not fast delivery at all even though i live nearby.. Yes i can walk myself and go get it, and occasionally I do when i dont want to wait so long. But JJs has cheap delivery fees and even with tip the total price isn't bad. But isnt Freaky Fast delivery the slogan? You gotta get more drivers or something. Im very much a convenience guy. Its exactly 30 minutes right now from when i ordered on the app and i still haven't received my food. Take that back, just got it. 32 minutes. I think all the workers there that I've interacted with have been great. I just want to bring the slow delivery time to your attention so that maybe you'd get more people to help cut these...