Manna Teriyaki — Restaurant in Seattle

This place made my wife cry. My wife is a hospice nurse. So, she goes from home to home seeing dying people. Since it is a mobile position she often needs to find a place to sit down and chart for an hour or two. I understand that this place is small and that they need to make space for more customers. I also understand that Japanese fast food typically has limited seating and a high turnover of customers that makes people working there problematic, but my wife is the sweetest woman with a huge heart and if you made her cry then you messed up.

The story: My wife went in, ordered some teriyaki, and opened her laptop to do some charting between patient visits. A woman came out to tell her that she couldn't work there. My wife said that she understood and would wrap up quickly. Moments later, a man came out to tell her forcefully to leave. She was there in medical scrubs and obviously wasn't planning to spend hours and hours coding or something and there were still other tables open. My wife, who was admittedly spread thin already from a stressful patient visit, burst into tears.

Caveat: To be fair, my wife said that the teriyaki was good and priced well. I gave their food 5 stars and an overall rating of 2 stars rather than 1 star because of food.

They lost a potential regular who would be coming in during the slow periods for and hour or two by making...

So we ordered fried rice, chicken and tofu. We get home get the food both of us got are teriyaki. Not a huge deal but not what we ordered. The person who we called kept denying what we ordered and was adamant it was teriyaki. I told her it wasn't the case, restated what we ordered and apologized for any confusion but said our orders were incorrect and we got escalated to the owner. The owner wouldn't really help and eventually gave a replacement that he still charged for. I get people are busy in food service and it takes a lot out of you, but like idk this just sucked. Definitely don't recommend this place to anybody who doesn't want to deal with the hostility and weird behavior from the owner and his wife. It sucks because I love lake city but throwing a fit and throwing things around in your store, yelling at your customers because you messed up an order? Nah I'm good, save your money Update: they still didn't give us the correct order and hung up when we...

I'm surprised by the reviews here having seemingly the opposite of my experience.

Service was great, the lady had our order ready and was plenty nice about it.

I ordered a combo teriyaki plate with chicken and spicy pork. Getting the pork spicy was an extra $3, which I thought was a little ridiculous but w/e. Partner got a bento box.

Everything seemed fine but the chicken was pretty bad. Teriyaki sauce itself was fine, but the chicken was rubbery, almost reminded me of the all-too-common 'woody' chicken that I sometimes would get in the raw chicken from Costco. I think they also cut the chicken along the grain, making each piece feel more rubbery and stringy than needed.

I'm hoping the chicken I got was just a one-off, will likely come by again, but if that's how the quality is here normally I have no idea how they maintain a good...