Romano Pizza & Pasta — Restaurant in Seattle

In the past I really enjoyed their food, and prompt service. Tonight, I ordered food from them, and was delivered the wrong food. This wouldn't have been a huge deal, except upon calling them back, they told me I was wrong, and they wouldn't do anything about it. I asked for a refund, and they denied it to me, and then hung up. I called them back, and spoke with the other owner, and he gave me the same response. Both managers/owners screamed at me continuously. I told them I would bring the food back, and expect a refund. Upon entering the restaurant, the male manager refused to give me a refund. The business is family owned, and at least 5 of them were there to join in on screaming and cussing at me, telling me I am wrong, and it was the correct order. One of their customers came over to me, pulled a piece of meat out of my sandwich, and told me I was wrong. She was allowed to disrespect me as well. In the end, I left (without food, or money). This place has the worst customer service I've ever experienced in my life, not only that, I felt very threatened by their behavior. Thankfully I ordered through Eat24, and I called them to dispute the transaction. A representative was very helpful, and listened to my experience. She called the restaurant, and was given the same treatment (screaming, cussing, and confirmation that I left the food, and a customer tasting my food). I was given a full refund, thankfully. No thanks to...

Decided to try again after not ordering in awhile. This has been my go to and only pizza place in West Seattle for the past few years now. The owner or manager or whoever he is has always treated me decent if I call in and go pick my order up and the lady who takes my orders is always nice and helpful and the delivery drivers have always rushed my orders it seems and of course I’m just down the street not far.

It seems the prices may have gone up some during the pandemic of the past almost 2 years like everything else. My order of cheese bread and sides of cream dipping sauce and a large pizza 🍕 and an order of pasta comes to about $60 and of course an added $10 $15 for the hardworking and tip earning delivery driver each time. Showing love for those in the services providing industry.

It hits the spot once in awhile when you’re not in the mood to cook and just having a chill day at home with your...

Ordered food from this place and the driver didn't send it to the right apartment. Everything was written in the notes for delivery on how to enter the building and which unit it was. He couldn't even read the number correctly. He told me to go get it myself when I called him over the phone. I'm self quarantining and don't want to risk anything by going out. I don't live in an apartment where it's a ghost town. There are many families, couples and pets living here. Called the restaurant to explain and they were very dismissive and unprofessional about the situation. How is it that both workers had such a poor attitude towards a customer is beyond me. How is it my issue that YOUR driver couldn't read the notes? It's a delivery, not a pickup order. Nobody in the service industry knows how to do their job anymore yet expect higher wages and more tips when they treat customers this way. Go get your...