Signature Burger — Restaurant in Seattle

I used to come here frequently and truly enjoyed this place. Unfortunately, I had to stop because they are not allergen-friendly, and I got seriously sick. While they advertise gluten-free buns and claim to be gluten-friendly, there’s a clear lack of care in the kitchen to ensure food is safe for those with dietary restrictions.

During one visit, I ordered a gluten-free burger, while my partner got a regular burger. Halfway through eating, I realized my burger had a gluten-free bottom bun but a regular top bun, while my partner’s burger had my gluten-free top bun. Mistakes like this are unacceptable and unprofessional. If you’re gluten-free, I strongly advise avoiding this restaurant.

Four months later, after a kind reply from the owner to my initial review, I decided to give them another chance. Unfortunately, they made the same mistake: I received a gluten-free bottom bun and a regular (gluten-containing) top bun. This repeated error is alarming.

The employee at the register was deeply apologetic, took responsibility, and ensured the chef remade my order correctly. She handled the situation with grace and professionalism, and honestly, she should be the manager. However, this does not excuse the recurring negligence in the kitchen.

At this point, I cannot trust that my food here is safe or free from cross-contamination with gluten. If you are offering gluten-free options, you must take the necessary precautions to ensure accuracy. Otherwise, don’t offer them at all.

If you have any dietary restrictions, whether you’re gluten-free, vegetarian, or allergic to specific ingredients, I strongly recommend staying away. Mistakes like these can have serious consequences, and apologies or offers of free food are meaningless if the food isn’t...

Ordered on Uber Eats because I was bored and browsing - they enticed me with a BOGO and I was all in. Quality likely drops a bit due to the delivery time and waiting, but I was impressed by the size of the burger. A dine-in experience would definitely be much better.

Bacon Cheeseburger - extra patty and avocado because why not. Lots of other fantastic add-ons including caramelized onions so the burger can really be as terrific as any other place if you are picky or have a preference. Price is not too shabby, around $10 for a large filling burger with higher quality ingredients. Avocado was creamy and fatty with a fair amount. Not enough to cover the entire burger unfortunately, but in enough moderation where you really appreciate the avocado.

Onion Rings - opted for the crispy option as it was available. They do not mess around with this - the rings were very crispy, nearly burnt. I'd be okay with a mix of regular onion rings and crispy ones. Though, nothing particularly special, onion rings are pretty standard across the board so not surprised. The crispy option feels a bit more unique though.

Chocolate Milkshake - they do offer blended mixes (two flavors) but decided to stick with just a basic flavor that I knew would be good. Didn't want to experiment too crazy. Rich in chocolate and creamy, but I think the shakes are a bit overpriced where I can get larger and slightly cheaper at fast food spots. I'd also be fine without the chocolate drizzle at the bottom, it didn't add serve to add much. However,...

Good food, but service is terrible. I've been here 3 times and only had one satisfactory visit. The first time, I ordered a BLT and fries which was about 12 dollars and I paid in cash expecting change. They did not give me change, assuming without asking that I was tipping them twenty five percent. Tips are for good service and should not be expected. I was annoyed and had to ask them to get my change back.

The second time went fine, I ordered parmesan fries and they were delicious.

The third time, I decided to try preordering since the place is busy at lunch. I placed an order for 12:15 a day ahead, which was allowed on their website. When I got there, they had not made my order. At about 12:25 I asked them about it and the man at the counter claimed he did not get my online order for today and that the order I'd placed would be due in fifteen hours. Is this supposed to be a joke? I asked him why and he didn't know. Then he decided that he had just forgotten to print it! It took at least another ten minutes for them to make my order. The food was again good, but overall I was super unsatisfied with the customer service. Do not order online or pay in cash, or there might...