Zeeks Pizza — Restaurant in Seattle

Pizza was good, but the customer service has ensured we won't be returning. I called to order a pizza based on a friend's rec. All they told me was to get the Thai pizza and that the veggies were great. I ordered the wrong Thai pizza, and called back immediately. I literally, word for word, asked "Is it too late to change the order?". I understand how pizza places work--my mom owned one and it was my very first job. I get that pizzas are made really quickly and even calling a minute later means it might already be underway. That's why I ASKED IF IT WAS TOO LATE. This part is key. He said it was ok and asked what I wanted to change, so I asked for the veggie Thai instead of the chicken Thai pizza I ordered and he said ok and made the changes. My boyfriend went to go pick up the order, at which time the guy at the front, Samnang, starts telling him about how he had to throw out the first pizza and make a whole new one since we changed our order. If it's such a hassle and you had to waste so much food, then maybe say "yes the pizza is already made so we would have to make a new one if you want it changed" when I literally asked you exactly that. The icing on this cake was when the guy asked his coworker if there was a "wasted product fee" he could charge us for. Are you for real? The guy is like 30 years old, meaning, he's a fully grown adult, and still has no comprehension of what customer service means. I've worked in customer service for many years in my youth and I understand that sometimes we had to re-do things to make a customer happy. Mind you, this is a $30 pizza. It's not like we're asking for you to go above and beyond for a $5 order. Not only that, but why would you throw out a pizza when the order we changed it to had all the same toppings except for chicken, same sauce, and everything? Do you think we would care if there was chicken on it when we ordered that first--obviously we're not vegetarians if we ordered that? Hell, charge us for the chicken topping! Or at least inform me that the pizza has been made already--I am NOT so entitled that I will ask you to throw it out and make another. It would have been 100% ok for us to stick with the original order if you could inform me that the pizza was already made. But don't harass us when we come to pick up our order talking about how we made you throw a pizza out and make a new one, and how we deserve to be charged some extra fee, AFTER I ASKED YOU IF IT WAS TOO LATE TO CHANGE THE ORDER. Just say it's too late--do not give me attitude when I come to pick it up. This seems like common sense but this guy working at Zeeks has soured our first experience with this company--the hiring process is clearly not very competitive if this dude still works there. We were also told that the supervisor would call us back last night and they never did, so I think the customer service is also a low priority for them, or perhaps they're bombarded with complaints every night this guy works the front. I will say that I spoke with someone named Carlos and maybe another named Colin on the phone and they both were very professional and understanding. I wish they were there when my boyfriend went to pick up the order. We liked the pizza so we'll still order it but only if we are anywhere but West Seattle. It's a shame because we live right down the street and this isn't an option we'll be...

I’ve lived in west Seattle since 2017 and always loved Zeeks. However the last two times I’ve ordered their pizza, it has incrementally become more disappointing. Family and I ordered two large pizzas, each for $36! For that price, I’d hope that the pizza would actually be full of its toppings considering it’s basically all dough to start with. Well this last order broke the camels back with just how little they put on the pizza. Attached pictures show that the about the toppings, sauce, cheese, all end about 2/3 the way out from the center point. That means that of the dough that could be covered, they only put toppings on 44% of the pizza! It’s basically really expensive bland flat bread that you’re buying. If you’re going to charge me $36 a pizza, it better have toppings run up until the last 3/4 inch or less….not 3 inches of worthless crust. Will not be ordering from them again until I see some improvement.

I’m updating my review. Zeeks saw my original review and photos of the lacking pizzas and they refunded me the amount for the pizzas, which was welcomed and appropriate in my mind. They did so without even pleading with me first or asking if I’d change my review so well done on their part for mending the situation. I changed review from a 2 star to a 4 star and I will be open to trying them again. I’m glad they watch and review these, like all businesses, and responded with dignity. The only reason I’m not changing it to a 5 star is because this should have to happen and quality control should exist to prevent this….as in all businesses and consumer goods/services. Like I said, I will give them another shot but I’ll probably call it in and leave a kind note asking their pizza maker recognize that toppings, sauce, and cheese should in fact go basically all the way to the dough...

You can tell the manager wasn't there (or they need to be completely retrained, as two of our party members are managers and were enraged at our dismal service). It took 40min for a salad and 2 hours for a pizza despite only having 3 tickets in the kitchen (we could see the que from my table). For $40 dine-in pizza I expect table service but no. Twice we had to walk up to the hostess for a glass of water. Not to mention our pizza was literally falling apart, it was floppy and had no structure to it and they didn't even bother to cut it into slices, we had to saw at it with the pizza slice scooper. Not to mention that we requested several items (such as olives) be removed from the pizza. As you can see, it's a saving grace that it was due to preference, not allergies. Meanwhile, at 8 pm while we're still eating the staff started turning off lights on us and cut off the music -- mind you, they don't close until 9 and they were still getting trickles of orders. The icing on the cake, though, was when they let a mom and her children use the restaurant as a jungle gym, running back and forth all around the restaurant!! I'm already not a big kid person, even less so when it's not someone I like or even know and I'm trying to dine out with friends. Ignoring our obvious displeasure, the children rampaged and we were forced to listen to their squeals as they clambered past our table loudly and repeatedly. This was a terrible experience and I hope they improve because there's nowhere left to go but up. I would rather go to MOD (for better pizza at a lower cost) and sit at the park on a Friday afternoon. At least that way I'd get proper lighting and can walk out. This was like Chuck E Cheese without the games and the thrill of being a naive...