Its dominoes. A chain with great values, team members, and quality of service.
My previous comment was a little harsh, albeit accurate in my limited world view.
Quality ingredients is a misnomer. Quality is not descriptive or prescriptive of the ingredients in of themselves.
When you think of "quality pizza dough," do you think of where the flour was sourced? The brand of yeast? The type, quality, or fat content of the oil? How about the salt? Was it sourced locally? Is the dough. Made in house? Hand tossed? Or simply a frozen dough puck they toss into a proofer overnight?
I think of quality pizza dough as being made the day of or late in the evening the day before.
Ultimately the sauce makes or breaks a pizza. People can forgive bland dough if the sauce is amazing (aka flavor explosion).
Dominoes website does not display the origin of their sauce, the amount of sugar, preservatives, or other "trade secrets."
When I visit smaller chains or individual pizza restaurants, I can ask the chef what he/she uses in their sauce and 95% of the time they will show me or simply tell me they make it from scratch.
Due to the amount of Dominoes locations in the U.S., the relative price, cuisine experience of team members, and other factors, I sincerely doubt their sauce is made in-shop.
The flavors are too similar from region to region.
For this reason, and this reason alone, do I feel a chain-based restaurant... no matter the quality of service or the commitment from management, should not receive "5 stars."
To be honest, Google should have separate rating categories for service, food quality, and other factors.
Otherwise... I think yall are doing a great job serving...
Read moreSo a few months back I had placed an order at this location and after a few issues and a rude shift lead, the GM got back to me and made it right so I updated my review. Unfortunately im having to update my review again.. Tonight, I again went to place an order. For carry out. The store here is open until 1am. I started placing the order around 9:50. When I tried to finalize the order it had just reached 10:01pm and the app suddenly informed me that they stop carry out at 10pm...3 hours before the store closes? Here's the main issue. I live within walking distance of this location. I did not have enough money to afford a tip as well as a delivery fee. My wife called the store to see if an exception could be made or even if someone could just run our order outside the main door (1 pizza) and we would make sure to tip them. The guy who answered simply said "no". When my wife tried one more time because she was confused as to the reasoning behind this, the guy cut her off mid sentence and said "I said no, and we do not allow any wiggle room". And then he remained silent until my wife finally hung up the phone...now my low review isn't based only on the (in my opinion bizzare) store policy. But due to the lack of common decency (again) on behalf of employees/crew that seem to be left in charge of customer interaction. If you are going to have that kind of policy, which seems to simply be a money grab to charge delivery fees, then at least teach the employees to have some grace when denying paying customers. Maybe in a few months I'll give this location one more try. But at this point,...
Read moreSo I don't know when this happened, but apparently they now send their phone orders to a call center in India. Which would be fine, if they got my order correct. I read it to the man twice. He read it back to me correctly twice. Quotes me a price of about 50 dollars. I show up for my pick up order and it's 45 dollars which was confusing until I realized they didn't give me my hot wings... because he didn't put them in my order. I can't wait because I have my kid waiting in the car so I just pay and leave. It's okay, mistakes can happen.
Fast forward to when I get home and open the pizzas. I ordered 2 large pizzas, one with sausage and pepperoni and the other pizza half sausage and the other half Canadian bacon and pineapple. What I got was one pepperoni pizza and another pizza that was half salami and half Canadian bacon. Not a pineapple in sight.
They messed up both pizzas and forgot to put hot wings in my order. The only thing they got correct was my...
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