Chicken Express — Restaurant in Seguin

We came in a little over a week ago, ordered a snack pack and a #1 They brought it all out 15 mins later finally. The corn nuggets and mozzarella stcks and fries were barely even warm there was a lot of people in line so we atr the chicken and left. We called when we got home and told them. The manager said he would replace the items that were cold id we came back i said we dont want to come back now just for the side items.He said tell you what if you wanna come in one day ill just replace the order for the inconvenience. We gave him our order number he looked it up and we said ok. We go in tonight, they bring us the side items and the cashier said we will bring the chicken out in a sec we ware waiting on it to cook. Then i take the side items up to ask if they can put under warmer to keep it warm while we wait for chicen. Manager comes and says he wont replace whole order. That the mamager we spoke to only put down to replace side items. Armando was a little a**le about it the whole time we were in there. Whats bad is its not the first time half our food was cold. We askes the name od the mgr we spoke to first and he refused to tell us we called before we went in to make sure everything was still ok to get he said yes. We get there and this stupid drama. If these places would hire people with better manners or at least people who care about cuatomers it...

I won’t be back! My first, and last, time visiting was less than subpar. The cashier was friendly but the guy who gave me my to go order just plopped it on the counter & said “there ya go.” I asked for a bag, he just grabbed one & tossed it on the countertop & said “here ya go” & walked away, he didn’t offer to put my box in the bag so I actually had to put it in the bag.

The food was way overcooked and DRY as a bone! The mashed potatoes had a glob dolloped on top, as if someone took their finger & cleaned the potatoes from scoop & flicked it in on top. There were crumbs from the breading mixed all throughout the potatoes and there was a WAD of crumbs on the bottom of the potatoes, mixed in but quite visible! YUCK! What the ever loving heck was that? Disgusting! The dinner roll literally was squished! The person obviously smashed the roll with the tongs….Absolutely Not worth the $10 I spent for two tiny, dry, overcooked chicken legs, gross mashed potatoes & and a smushed...

If this had been my only experience with Chicken Express, it would have been my last. Dead flies in the window sills, spider webs in the corners, just totally nasty.

As for the food, that too was a one star experience. We wanted to order the same special we usually get at the CE in Comfort, but the little twit behind the counter said we could only order a lunch combo. We ordered a two piece (wing and thigh), with cole slaw, and a drink. The wing was okay, but only slightly warmer than room temp. The thigh was absolutely dripping with grease, and the inner pockets of yellow fat were still visible. Yuck. The cole slaw was totally devoid of dressing ... just plain shredded cabbage.

And the twit taking our order said she couldn't give us a senior discount because "it is already discounted".

No wonder the dining room was empty ... we were the only patrons there. Should have been a...