Great Wall Chinese Restaurant — Restaurant in Seguin

The Great Wall used to be one of my favorite Chinese restaurants in the past,but unfortunately that crown has slipped. I heard rumors of their fall from grace, but I had to find out for myself. I was hoping the rumors weren’t true and I went back twice just to be sure….you guys, I couldn’t even finish the food. 😣 I could’ve overlooked the terrible customer service that I was given when I walked into the establishment. I could’ve even forgiven the unnecessary wait that I had to endure while I stood there waiting for someone…anyone, to at least acknowledge that they had a new customer waiting to be seated, only to tell me that I could just sit wherever. I ordered the lemon chicken for the lunch special with steamed rice, one egg roll and one Crab Rangoon with a sweet tea and a wonton soup. Honestly, the tea was the only thing worth tasting, followed by the wonton soup, which still had a peculiar taste that I couldn’t quite place. Still finished it tho. But the chicken? Dry and difficult to chew. The egg roll was missing that one ingredient that always made me want to order more. The Crab Rangoon? I mean, was it even cooked all the way? The steamed rice tasted way more like stale rice that not even the best soy sauce could save. I finally gave up trying to finish the food and paid the rude guy at the front desk the worst $14 I ever spent. I can’t say that I won’t go back ever again. I have glimmers of hope that maybe one day Great Wall will once again be owned by somebody who takes pride in their food, their culture and in providing not only excellent Chinese cuisine, but also similar...

My sister order the lemon chicken. She liked it because they put the lemon sauce in a bowl on the side and not on the chicken. So she had control of how much sauce she wanted. My nephew had the triple delight ( I think that's what it's called). He enjoyed his.

I had the orange chicken. Now if you're expecting it to be spicy ( like I was) you are going to be disappointed. Here it's a sweet orange chicken. The sweet orange is good too. The waiter was kind enough to ask the cook to make it spicy for me once I confirm that I hadn't ordered the wrong dish. The waiter was patient with my explanation of what I was expecting it to be. It still wasn't spicy enough for me, but I wasn't going to trouble them again since they were getting busy and already tried to make it right for me. I really appreciated the effort they made to make it spicy for me. Well definitely...

Hello, everyone! I typically don’t leave reviews; however, due to the WORST customer service I’ve ever received, I was compelled to write this. When I called in my order, a young man was very short and rude, but I disregarded it as him being overwhelmed and busy. When I got there, he was equally rude and acted as if he was inconvenienced! I tried to be kind and asked him how he was doing and still wasn’t very pleasant. I listened to his interaction with another customer and he was just as rude. We, the customers, keep these businesses open! The customer isn’t always right, but the young man behind the counter was extremely rude to people who were being polite to him. Obviously, there is a PROBLEM with rude service, upon reading other reviews! It’s such a shame, as the food is very good! I will not support any business that are blatantly rude to...